Front Office Receptionist

4 weeks ago

Mumbai, India Fluxwings Solutions Llp Full time

Job Title: Front Office Receptionist

Experience Required: 13 years in front office/reception/customer service

Salary: 15,000 – 25,000 per month (1.8 – 3.0 LPA)

Work Timings: 8:00 AM – 5:00 PM OR 12:00 PM – 9:00 PM

Employment Type: Full-Time,

Industry: Healthcare / Veterinary Services

Functional Area: Front Office / Administration / Customer Service

The Front Office Receptionist will be the first point of contact for clients and visitors, managing reception operations, client communications, appointments, and administrative support. The role requires professionalism, excellent communication, and multitasking skills.

Key Responsibilities

  • Greet and assist clients (pet parents) with a professional and friendly demeanor.
  • Handle inbound/outbound calls, emails, and messaging inquiries.
  • Schedule, confirm, and maintain appointments using the clinic's booking system.
  • Manage billing, payment collection (cash, card, UPI), and issue receipts.
  • Maintain accurate client records in the clinic management system.
  • Coordinate with veterinary doctors, grooming specialists, pharmacy, and diagnostics teams.
  • Prepare daily MIS reports on appointments, payments, and walk-ins.
  • Keep the front office organized, presentable, and stocked with brochures and stationery.
  • Assist management with administrative tasks as required.

Requirement-

Graduate (any discipline); Diploma/Certification in Hospitality/Administration is a plus.

  • 1–3 years of experience in front office, reception, or customer service roles.
  • Excellent verbal and written communication in English, Hindi, and Marathi.
  • Basic computer skills: MS Office (Word, Excel), appointment management software.
  • Professional appearance and client-focused attitude.
  • Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
  • Experience in healthcare, clinics, or hospitality industry preferred.

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