Administrator IBM Q Radar SIEM

3 weeks ago


tamil nadu, India NTT DATA, Inc. Full time
Administrator IBM Q Radar SIEM,SOAR & VAS firewall.
It’s a 24/7 role 6 days a week.
It’s a work from office and no hybrid.
Not allowance provided.
Rotational shifts
Interview will be 2 rounds.
Minimum one related certification is mandatory.
Education: Apart from mechanical and civil all engineering domain accepted.
Key Roles and Responsibilities:
Monitors client infrastructure and solutions
Identifies problems and errors prior to or when they occur
Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigates first line incidents assigned and identifies the root cause of incidents and problems
Provides telephonic or chat support to clients when required
Schedules maintenance activity windows for patching and configuration changes
Follows the required handover procedures for shift changes to ensure service continuity
Reports and escalates incidents where necessary
Ensures the efficient and comprehensive resolutions of incidents and requests
Updates existing knowledge articles or create new ones
Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
May also contribute to / support on project work as and when required
May work on implementing and delivering Disaster Recovery functions and tests
Mandatory:
Expert level Administration and Troubleshooting Experience and knowledge in IBM Q Radar SIEM, SOAR & VAS

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