Customer Specialist
2 days ago
Note: Please read the job description carefully before you apply. Please don't submit applications without reviewing the requirements. If you don't get a response from us, it may be because your profile doesn't match the criteria.Customer Success Specialist (Fresher)Location: On-site (Night Shift)Experience: 0–6 MonthsWork Mode: Full-timeMode: Face-to-Face only (No virtual interviews)Rounds: 2 rounds of in-person interviewsAbout the RoleWe are seeking an enthusiastic and customer-focused Customer Success Specialist to join our team. This is an excellent opportunity for fresh graduates who are eager to build a career in customer success. You will assist in managing customer queries, supporting project execution, and ensuring a smooth and positive customer experience.The ideal candidate is a strong communicator, a proactive problem-solver, and someone willing to learn and grow in a fast-paced environment.Key Responsibilities- Handle client communication and ensure timely updates - Coordinate with internal teams for client deliverables - Document client needs, feedback, and expectations - Build strong rapport and maintain long-term client relationships - Respond to and resolve customer queries promptly and professionally - Support customer retention through effective post-sales engagement - Track and coordinate customer tasks and project-related activities - Work closely with Sales & Support teams - Maintain accurate customer interaction records and feedback - Work in night shifts to support customers across the US time zones.Required Skills & Qualifications- Experience: 0–6 months & Freshers welcome - Communication: Excellent spoken and written English - Customer/Client Mindset: Strong willingness to assist and handle clients professionally - Problem-Solving: Ability to think critically and provide effective solutions - Adaptability: Quick learner with the ability to work in a fast-paced environment - Technical Skills: Basic understanding of CRM tools, ticketing systems & MS Office (training will be provided) - Availability: Must be willing to work from the office on night shiftsWhy Join Us?- Competitive salary and company benefits. - Opportunity to build a strong foundation in client management & customer success - Work in a dynamic, collaborative, and customer-centric environment
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