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SAP Functional Lead
4 months ago
Job Purpose / Position Summary
To be responsible for the provision of the management and control of the SAP Modules viz. FICO, PM, MM, SD, PP, QM. You will have full responsibility (via the ICT suppliers) for service management, applications management, incident management and change management for the SAP applications and adherence to SLA's.
Principle Accountabilities / Job Responsibilities
1. To provide applications strategy and direction on all SAP Modules viz. FICO, PM, MM, SD, PP, QM.2. To ensure all SAP application services are available within the prescribed services levels 3. To ensure the ICT suppliers are compliant with their change management protocols related to the SAP environment (both management and technical) 4. To ensure the ICT suppliers have full control and management of their supply chain within the SAP environment5. To work closely with the ICT suppliers to determine the SAP applications roadmap and service delivery processes 6. As an intermediary between functional owners (Projects) and the SAP technical support organisation in relation to development, implementation and support of SAP functionality. Responsibility to ensure the continuity of SAP processes 7. During the first phases of the client go live the role will predominantly focus on incident management, route cause analysis and SAP change management processes 8. To discuss and agree functional and technical demands and appropriate solutions with Project Managers 9. To maintain contact with Project Managers (functional owner) and advise on the functional and technical feasibility regarding request for changes, advising if solutions are most appropriate 10. For the interim period during the implementation window, to be involved in incident resolution, becoming less so over the golives as the focus shifts to SAP change management 11. To manage the relationship with functional and technical consultants to provide both incident resolution and development services 12. To ensure that procedures, quality assurance, templates and documentation according to the current SAP standards 13. To participate in maintenance groups in the user organisation to balance the requirements of the functional owner with planning, priority and budget 14. To obtain up to date knowledge about SAP developments in the functional area 15. To inform Project Managers on new developments in all SAP Modules16. To maintain the integrity, manageability and architectural aspects of the SAP systems 17. To assist with creation of functional and technical specifications 18. During the first phases of the client go live the role will predominantly focus on incident management, route cause analysis and SAP change management processes 19. To be responsible for implementing the BIS security policy in the SAP environment 20. To investigating and solving customers' problems, which may be complex or longstanding problems that have been passed on by the BIS Service Desk 21. To handle customer complaints or any major incidents 22. To analyse statistics or other data to determine the level of service BIS is providing 23. To write reports analysing the service that BIS provides 24. Meeting with other managers to discuss possible improvements to the SAP service 25. To be being involved in staff recruitment and appraisals to training staff to deliver a high standard of customer service 26. To lead or supervise a team of analysts27. To keep ahead of developments in the SAP environments by reading relevant journals, going to meetings and attending courses 28. Such other activities as may be required to fulfil the objectives of the role
Key Decisions
SAP Modules Incident resolution Documentation End User training
Dimensions
implementation Costs
Educational Qualifications
SAP Certification
Work Experience
1. At least 3 year of relevant experience in a manufacturing set up.2. At least 2 years hands on implementation experience.3. Strong knowledge in SAP Module viz. FICO, PM, MM, SD, PP, QM4. Should have experience of working in consulting companies however candidates having experience in in-house/captive units can also be looked at.5. Certifications in SAP Modules would be an added advantage
Leadership Competencies / EP12
C3. Building Effective TeamsC2. NurturingC1. Interpersonal EffectivenessB6. Managing InnovationRCM - Business AcumenB5. Dealing with AmbiguityRCM - Domain ExpertiseB4. Domain ExpertiseRCM - Dealing with AmbiguityB3. Business AcumenRCM - Problem Solving & Timely Decision MakingB2. Result OrientationRCM - Customer CentricityB1. Customer CentricityRCM - Result OrientationA3. Problem Solving & Timely Decision MakingRCM - Building Effective TeamsA2. Planning CapabilitiesRCM - Planning CapabilitiesA1. Managing Strategic IntentRCM - Managing Strategic IntentRCM - Managing InnovationRCM - Interpersonal EffectivenessRCM - Nurturing
Skills
Functional Competencies / Skills
Internal Relationships / Network
All teams
External Relationships / Network
Vendors
