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Associate Program Manager

1 month ago

Bengaluru, India Mastercard Full time
Title and Summary

Associate Managing Consultant, Program Management, Advisors Client Services-2

Job Title: Associate Managing Consultant, Program Management (Card Analytics Specialist)

Advisors Deploy Program Management is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by:• Delivering new products and strategies to market smoothly and efficiently• Successfully implementing complex technology assets and delivering the most challenging transformation programs to create the new business as usual• Strengthening client’s internal skills, knowledge and experience in critical areas• Transforming client processes and optimizing their management practices

Deploy is a new suite of consulting solutions designed to respond to fast evolving customer needs for execution support, with a dual mission: deployment and value realization over the entire lifetime of major assets. Value realization is a complex task, and with Deploy we can de-risk the entire client/asset journey, from implementation to adoption, usage, and product evolution. This is done through a set of new capabilities focused on expert execution support, that we are bringing in to complement the traditional Advisors areas of strength.As an Associate Managing Consultant you will manage multiple projects within a portfolio providing efficient and effective coordination of a complex range of activities by clearly defining project team and stakeholder roles and responsibilities that are aligned with the delivery of the expected benefits. You will also ensure effective identification of risks and pro-active solutioning to mitigate risks and impact on timelines.

All About You• Strong experience & product knowledge of Credit cards and other Banking products•Candidate will work and support the following areas: Customer Segmentation, Portfolio Management and Optimization, Product P&L Analysis, Modelling & Forecasting• Candidate will work with the client team to support analytics around; New Customer Acquisition, Existing Customer Management (ECM), P&L Strategy•Conduct portfolio analytics and deep-dives as required by country/regional/group retail credit and develop credit strategies across customer life-cycle of origination, portfolio management and collections.•Embed banks Risk Management and decisioning framework in day-to-day work, ideate & self initiate necessary analytics to drive portfolio performance.

Experience in delivery of large, complex projects / programs of diverse size in a cross-functional, multicultural environment• Able to plan and manage a multi-workstream program from inception to delivery providing support, direction and / or technical expertise to the project team across multiple disciplines and geographies• Develop strong presence in the client organization extending beyond the immediate boundaries of the program• Bring interesting & relevant industry perspectives, insights and ideas to key stakeholders in the client organization• Strong interpersonal communication and presentation skills. Able to define scope, timelines and budgets in a clear, concise language in writing and verbally. Able to report on issues, risks, progress, timelines etc. accurately and summarize effectively offering analysis, options and credible solutions• Able to handle multiple priorities, work independently, think laterally and manage multiple issues under the pressure of conflicting constraints and limited resources. Perform and articulate cost / benefit / risk analysis• Able to lead, motivate and develop a team of professionals

All About Your Education & Skills• Bachelor’s degree or equivalent qualification. Advanced degree or MBA preferred• Proficiency in Analytics tool such as; SAS, SQL is MUST and Python (Good to have) with proven record of working with large, complex data.• Fluent local office language and English required, other languages desirable• Exposure specifically in payments and / or retail banking or merchants preferred• Comfortable with significant client interaction and interest in building relationships• Advanced Word, Excel, and PowerPoint skills required, knowledge of Project Management tools preferred