Technical Support Specialist

3 weeks ago

Delhi, India Alnafitha IT Full time
Job DescriptionWe support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better not just bigger, focusing on efficiency and not just effectiveness.We are currently searching for an enthusiastic and innovative Technical Consultant to work on our Consulting Services Team supporting and implementing Alnafitha’s Private Cloud solutions.We’re a team of technology driven individuals with a curiosity for how things work and a passion for designing and building reliable, scalable, and efficient implementations. This position will require high cooperation with other teams from project management, sales and business development. We’re always striving to learn more, expand our skills and grow our teammates,Primary Focused Domain(s):

Private Cloud, Microsoft System Center FamilyPresenting and demonstrating Anahita’ S services to customers.

Build scope of work/low level technical scope based on the business requirements.

Deliver regional technical implementations and solution design within Alnafitha's services on customer’s sites and remotely.

Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission critical support.

Conduct proactive services with clients through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.

Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.

Ad hoc Services: Short and time limited engagements focused on customer specific issue remediation or support (e.g., Chalk Talks).

Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.

Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technology.

Deliver solutions related documentation that could include scope of work / user manual.

Participating in building Anahita’ s technical content library. Ex. Knowledge base and other technical contents.

Assist in representing Anahita in any forum (i.e. seminars, technical or marketing, conferences event)

Mentor other team members on deployed solutions and best practices.

Perform other related duties as assigned

RequirementsCertification Requirements:Bachelor’s degree in Computer Science or equivalent.

ITIL Foundation (Must)

MCSE: Private Cloud (Must)

CCNA Routing and Switching.

Microsoft Certified Azure Fundamentals.

Technical Skills:Experience in the following technology: 5+(Microsoft: SCCM, SCOM, VMM, MOM, OMS, Intune)

Basic knowledge in SQL database administration and implementation.

Experience in backup solutions (Veaam or other similar technologies)

Knowledge of Microsoft Azure IaaS.

Knowledge of Microsoft Active Directory.

Knowledge in Microsoft server features (ADFS – DFS – RMS – WSUS – WDS – CA – IIS).

Knowledge in Networking (Routing & Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and WAN protocols).

Knowledge in Virtualization (Microsoft Hyper-V, VMWare).

Knowledge in installing, configuring and updating ManageEngine OPManager, ManageEngine Desktop Central, ManageEngine Mobile Device Manager.

Personal Skills (MUST):High sense of responsibility and ownership, acting like owner in what you do.

Exceptional communication and presentation skills

Being able to work on their own or in a team

Being able to work to tight deadlines

Ability to maintain composure during stressful situation

Handling many tasks & responsibilities

Fluent in Arabic and English.

Working Conditions:Business travel could be required up to 60% (covered by the company).

Working on Weekends, Holidays or outside the business hours could be required (covered by the company).

RequirementsCandidate Experience To excel in this position, you will need to: Certification Requirements Bachelor’s degree in business administration or equivalent. Technical Skills 2+ years of experience in supply chain / logistics / order fulfillment. Experience in IT industry, software and service delivery is plus. Previous experience in CRM/ERP systems, ex. Zoho CRM, Zoho Books. Proficiency in Microsoft Word, Excel and Outlook. Personal Skills High sense of responsibility and ownership, acting like owner in what you do. Exceptional communication and presentation skills Being able to work on their own or in a team Being able to work to tight deadlines Ability to maintain composure during stressful situation Handling many tasks & responsibilities Fluent in Arabic and English. Working Conditions Working on Weekends, Holidays or outside the business hours could be required.

  • Technical Support Specialist

    4 days ago

    Delhi, Delhi, India Intelligence Node Full time

    Intelligence Node is an AI-driven price and competitive intelligence platform that empowers businesses to drive product-level profitability and grow margins. With unmatched accuracy and speed, we detect market micro-movements and amplify these signals above the day-to-day data noise so that retailers and brands can make decisions in minutes, not days or...

  • Technical Support Specialist

    3 weeks ago

    Delhi, India EMAPTA Full time

    Job DescriptionSpark Your Career in Electronics! Join Our Client’s Circuit of Innovation TodayFor nearly 20 years, our client has been at the forefront of innovation in the security industry, revolutionizing access control solutions worldwide. With a commitment to excellence and cutting-edge technology, they have become a global market leader, providing...

  • Technical Support Specialist

    3 weeks ago

    Delhi, India EMAPTA Full time

    Job DescriptionSpark Your Career in Electronics! Join Our Client’s Circuit of Innovation TodayFor nearly 20 years, our client has been at the forefront of innovation in the security industry, revolutionizing access control solutions worldwide. With a commitment to excellence and cutting-edge technology, they have become a global market leader, providing...

  • Technical Support Specialist

    4 days ago

    Delhi, Delhi, India EMAPTA Full time

    Job DescriptionSpark Your Career in Electronics Join Our Client's Circuit of Innovation TodayFor nearly 20 years, our client has been at the forefront of innovation in the security industry, revolutionizing access control solutions worldwide. With a commitment to excellence and cutting-edge technology, they have become a global market leader, providing...

  • Technical Product Support Specialist

    10 hours ago

    Delhi, India Voiceflow Full time

    About the TeamAs we continue to scale, we're seeking a Technical Product & Customer Support Specialist based in the APAC region to cater to our European, APAC & African clientele, while also supporting & triaging all other queries. As part of our growing Technical Product Support team, you'll spend most of your time interacting directly with our Enterprise...

  • Technical Support

    4 weeks ago

    Delhi, India Aircall Full time

    Aircall is a place where voices are valued.Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections.Conversation is a cornerstone of our culture. Wherever our people find themselves...

  • IT Support Specialist

    4 days ago

    Delhi, Delhi, India Agensi Pekerjaan BTC Sdn Bhd Full time

    Job DescriptionOpen Position: IT Support Specialist (Legal Firm)A Legal Firm company is currently hiringIT Support Specialistto join them in their Kuala Lumpur office.Key responsibilities include:Holds Bachelor's degree in Information Technology is preferred.Troubleshoots, diagnoses problems, implements corrective action procedures in other computer-related...

  • Software Support Specialist

    4 weeks ago

    Delhi, India Flintex Consulting Pte Ltd Full time

    Job DescriptionThe Right Individual:The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Software Support Specialist to assist our customers with technical problems when using our products and services. Your responsibilities include resolving...

  • Software Support Specialist

    4 days ago

    Delhi, Delhi, India Flintex Consulting Pte Ltd Full time

    Job DescriptionThe Right Individual:The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Software Support Specialist to assist our customers with technical problems when using our products and services. Your responsibilities include resolving...

  • Technical Sales Specialist

    1 month ago

    Delhi, India DEEP CHAND DAYAL CHAND & COMPANY Full time

    Role DescriptionThis is a full-time Technical Sales Specialist role at DEEP CHAND DAYAL CHAND & COMPANY located in New Delhi, with flexibility for some remote work. As a Technical Sales Specialist, you will be responsible for understanding customer requirements, promoting products or services, and providing technical knowledge and support throughout the...

  • Technical support

    3 weeks ago

    Delhi, India Xavier Electronics Full time

    Job DescriptionIT technical support officers monitor and maintain the computer systems and networks of an organisation. You could be installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems, either over the phone or in person. Depending on the size of the organisation, working as a...

  • Technical Support

    4 days ago

    Delhi, Delhi, India Aircall Full time

    Aircall is a place where voices are valued.Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections.Conversation is a cornerstone of our culture. Wherever our people find themselves...

  • Technical Sales Specialist

    4 days ago

    Delhi, Delhi, India DEEP CHAND DAYAL CHAND & COMPANY Full time

    Role Description This is a full-time Technical Sales Specialist role at DEEP CHAND DAYAL CHAND & COMPANY located in New Delhi, with flexibility for some remote work. As a Technical Sales Specialist, you will be responsible for understanding customer requirements, promoting products or services, and providing technical knowledge and support throughout the...

  • Technical Specialist

    1 month ago

    delhi, India Tech Mahindra Full time

    Relevant Certification : Blue Planet Certification, Blue Planet Inventory Certificate (BPI) and Blue planet Orchestrator Certificate (BPO)Title / Role / Designation : Technical SpecialistExperience : 15 years - 20 YearsLocation : Pune , Chennai , BangaloreWork Timings : GeneralNotice : Immediate, 30 days, Currently ServingJob Description:As a Blue Planet...

  • Technical Specialist

    1 month ago

    Delhi, India Tech Mahindra Full time

    Relevant Certification : Blue Planet Certification, Blue Planet Inventory Certificate (BPI) and Blue planet Orchestrator Certificate (BPO)Title / Role / Designation : Technical SpecialistExperience : 15 years - 20 YearsLocation : Pune , Chennai , BangaloreWork Timings : GeneralNotice : Immediate, 30 days, Currently ServingJob Description:As a Blue Planet...

  • Technical Specialist

    3 days ago

    delhi, India Seclore Full time

    WHO ARE WE?We are global leaders in the Data-Centric Security space. Right from protecting nuclear submarine designs to new drug formulations to customer data of Fortune 100 organizations- we guard every kind of confidential information.HOW DO WE DO IT?Seclore’s patent-granted , award-winning technology allows users to control how their information is used...

  • Technical Support Executive

    4 days ago

    Delhi, Delhi, India WORKSENT Full time

    Work Experience: - 4 YearsWork Location: KochiResponsibilities:Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.Initiates follow up calls with customers.Responding to client IT support requests via chats, calls, and tickets.Providing technical support via remote access.Update and monitor ticketing...

  • Technical Sales Specialist

    1 month ago

    New Delhi, India DEEP CHAND DAYAL CHAND & COMPANY Full time

    Role DescriptionThis is a full-time Technical Sales Specialist role at DEEP CHAND DAYAL CHAND & COMPANY located in New Delhi, with flexibility for some remote work. As a Technical Sales Specialist, you will be responsible for understanding customer requirements, promoting products or services, and providing technical knowledge and support throughout the...

  • Technical Sales Specialist

    1 month ago

    New Delhi, India DEEP CHAND DAYAL CHAND & COMPANY Full time

    Role DescriptionThis is a full-time Technical Sales Specialist role at DEEP CHAND DAYAL CHAND & COMPANY located in New Delhi, with flexibility for some remote work. As a Technical Sales Specialist, you will be responsible for understanding customer requirements, promoting products or services, and providing technical knowledge and support throughout the...

  • Technical Support Specialist

    4 days ago

    Delhi, Delhi, India Alnafitha IT Full time

    Job DescriptionWe support the Kingdom's largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better not just bigger, focusing on efficiency and not just effectiveness.We are currently searching for an enthusiastic and innovative Technical Consultant to work...