Senior Training Support Officer

3 weeks ago

india BAE Systems Strategic Aerospace Services WLL Full time
Job Description

The role will provide support to the Typhoon Training Manager, undertaking a range of activities that supports the successful delivery of BAE Systems contractual Training responsibilities across the Typhoon Availability Service Operation at Dukhan Air Force Base (AFB), in Qatar.

This is a position for an experienced Senior Training Support Officer with a detailed understanding of the complete workings, systems, processes and procedures within an aerospace maintenance training environment. At this level the role holder will typically have experience in the management of a Learning Management System (LMS), experience dealing with exams/assessments and invigilation.

The role holder may be required to carry out additional or alternative tasks from time to time, subject to holding the appropriate qualifications.

Contracted Training Delivery:

  • Undertakes a range of training support activities within a department to ensure the smooth running of the Typhoon Training Facility (TTF) Operation, including;
  • Liaising with a wide range of internal and external stakeholders including: TTF Management, Instructors, Quality Assurance, IT staff, QEAF officers & students
  • Management and setting up of the Electronic classrooms and appropriate training media including TVMT (Typhoon Virtual Maintenance Trainer)
  • Liaising with the Air Service within the Typhoon Training Facility to ensure availability of the Avionics Part Task Trainer
  • Create, manage and monitor documents to support governance requirements;
  • Process documents and information received from a range of internal and customer sources;
  • Management of Export Control assurance and compliance within the TTF, including regular reporting and liaison with the Export Control team.
  • Identifying and undertaking initial investigations into discrepancies and shortages relating to products or services, this could involve statistical information or document control;
  • Collating and extracting data and producing routine reports, schedules, summaries for presentation at the monthly Safety Compliance & Assurance Review;
  • Management of the department documents and filing systems such that information can be readily retrieved.
  • Management of the Typhoon Specialist Q Type examination / assessment days in accordance with regulatory framework procedures and processes, including preparing for each exam day, arranging invigilation of exams and dealing with any problems that arise during and/or after the examination / assessment.

Additional responsibilities / Activities:

  • Internal and external meeting coordination and Customer Relationship management
  • Ensure compliance with the mandated BAE Systems Governance Framework, including, but not limited to; Life Cycle Management (LCM), Business Continuity Management (BCM) – Incident Management (IM), Gifts & Hospitality (G&H), Responsible Document Record Management (RDRM), Export Control, SHE, et al.

Requirements

Functional Knowledge:

  • Experience in a training support role within a business support function;
  • Proficient in the use of Microsoft Office products;
  • Excellent communication skills with a friendly and helpful personality;
  • Excellent organisation skills with the ability to effectively manage and prioritise own workload
  • Experience working in a Training Organisation
  • Experience working with a Learning Management System

Business Expertise:

  • Requires a basic knowledge of maintenance operational training requirements;
  • Understands how the area collectively works together in order to meet their objectives;
  • The role holder needs to understand the roles of others in their immediate team in order to help carry out their role effectively.

Problem Solving:

  • The job follows defined guidelines to make straightforward judgements
  • Procedures fully understood and role holder confident in solutionising from these procedures
  • Makes straightforward judgements by selecting appropriate solution from defined guidelines
  • Ability to work under pressure and to timescales;
  • Ability to recognise and escalate issues in a timely manner.

 

Interpersonal Skills:

  • Diplomacy skills required in order to work across business boundaries to achieve optimum solutions;
  • Participation in negotiations and influence operational managers, primarily internally at all levels;
  • Ability to work with customers.

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