T&T_Customer_CS&D_NOC - Design & Implementation

Your potential, unleashed.India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.The team

DCM is about much more than just the numbers. It’s about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies what, how, and why of change so you’re always ready to act ahead.

Your work profile.As a

Consultant/Senior Consultant

in our

DCM:CSAD

Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations:Collaborate with clients to design and optimize NOC operations, focusing on infrastructure layout, staffing, and technology utilization for maximum efficiency.Evaluate and enhance existing NOC processes to streamline incident management, reporting, and response times.Define and implement KPIs (Key Performance Indicators) to measure NOC performance, leading to data-driven efficiency improvements.Implement strategies for proactive network maintenance and performance optimization, preventing disruptions, and enhancing network efficiency.Continuously monitor clients' network infrastructure, proactively identifying and rectifying network incidents, and providing real-time analysis to resolve issues efficiently.Investigate and resolve complex network-related incidents, applying expert troubleshooting skills to diagnose and address issues promptly.Collaborate with client teams to resolve network challenges, offering consulting expertise and technical guidance.Escalate complex technical problems to higher-level support or engage with vendors or service providers, ensuring swift issue resolution.Collaborate with network engineers and other consulting professionals to develop and deliver effective network solutions.Possess an in-depth understanding of network technologies, protocols, and industry best practices, and stay current with the latest advancements in the field.Familiarity with network monitoring tools and network management systems (NMS).Desired qualificationsExtensive experience in Network Operation Center (NOC) design, implementation, and management.Hands-on experience with NOC automation tools to streamline operations, such as scripting for automated response, automated alerting systems, and AI-based monitoring solutions.Experience in implementing orchestration tools and workflows to automate routine NOC tasks and processes.Expertise in troubleshooting and resolving network issues, ensuring minimal downtime.Strong understanding of network infrastructure and system interdependencies.Experience with incident response, as well as disaster recovery planning and execution.Familiarity with current wireline and wireless telecommunications standards and protocols.Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.Excellent technical writing skills to build functional/ technical requirement for NOC setup.Strong analytical and diagnostic skills, with a systematic approach to problem-solving and the ability to think critically under pressure.Ability to work effectively in a fast-paced, high-pressure environment.Education and experienceBachelor’s degree in engineering is required.An MBA graduate is highly preferred.4-8 years of experience in network operations within a telecommunications environment.Experience working with major telco players is essential.Location and way of working.Base location: Delhi/Mumbai/BangaloreThis profile involves frequent / occasional travelling to client locations.Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.Your role as a Consultant/Senior ConsultantWe expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.In addition to living our purpose, Senior Executive across our organization must strive to be:Inspiring - Leading with integrity to build inclusion and motivationCommitted to creating purpose - Creating a sense of vision and purposeAgile - Achieving high-quality results through collaboration and Team unitySkilled at building diverse capability - Developing diverse capabilities for the futurePersuasive / Influencing - Persuading and influencing stakeholdersCollaborating - Partnering to build new solutionsDelivering value - Showing commercial acumenCommitted to expanding business - Leveraging new business opportunitiesAnalytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualizationEffective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilitiesEngagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction forthe success of engagement(s)Managing change - Responding to changing environment with resilienceManaging Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precisionStrategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problemsTech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for DeloitteEmpathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.How you’ll growConnect for impactOur exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our and our .Empower to leadYou can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more aboutInclusion for allAt Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.Drive your careerAt Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more aboutEveryone’s welcome… entrust your happiness to usOur workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you.Interview tipsWe want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you’re applying to.

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