Associate Operations Manager

3 weeks ago

Gurgaon, India R1 RCM Full time
Job Profile:
Associate Operations Manager - Cash Posting
Primary Responsibility:
Performance and People Management
i. Performance Management
Operational Service Delivery – SLA Metrics and KPIs
Financials – No revenue leakages
Process Improvement initiatives
ii. People Management
Attrition & ESAT
Employee Engagement
Role and Responsibilities:
Required to handle a team / group of 15 to 20 FTEs
Thorough understanding of RCM processes like Billing, Cash Posting, Credit Balance, Accounts Receivables, Denial Management & Correspondence review
Very good understanding of RCM metrics like Days in AR, Unposted Cash, UI metric
Periodically review team’s performance and recommend performance improvement plan wherever required
Hands on in preparing daily, weekly & monthly operational metrics reports from the Practice Management/Billing System and workflow tool using MS-Excel
Identify trends and patterns from the generated reports and initiate action plan to resolve the posting related issues
Responsible for work allocation / distribution to the team and monitor the team’s work
Create and maintain daily operational scorecards to track and report KPI’s; assist in volume forecast and capacity planning as required
Generate and distribute management reports in accurate and timely manner
Perform data analysis for generating reports on periodic basis including adhoc
Establish a strong relationship with Team Managers by demonstrating the gaps, trends & patterns identified during the data/report compilation
Suggest ways of improving the process using Lean Six Sigma methodology and suggesting automation of repetitive processes
Able to interact with the client effectively
Willing to work in night shift / US timings
Willing to work in WFO setup
Additional Skills Required:
Proficient in MS Excel
Strong ability to analyze raw data, draw conclusions and develop actionable recommendations
Ability to handle multiple tasks of reporting simultaneously
Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities.
Solid verbal and written communication skills are required

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