Product Support Specialist

2 weeks ago

Chennai, India Chargebee Full time
Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. Headquartered in San Francisco, USA, our 500+ team members work remotely and in micro-offices throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA. Chargebee has raised over $230 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model.

LinkedIn:

Description:

On a typical day, you might

You will be responsible for understanding, managing and resolving customer reported issues and deliver above-and-beyond consultative support.Escalate issues if necessary and work closely with our engineering team to resolve those issues.Provide customer feedback to the product management team and help them in discovering insights for the product roadmap.Assist our sales stalwarts in converting prospects to customers.Constantly work towards streamlining the support process by analyzing support requests and publishing solutions as blog posts, forums and FAQs.Cultivate and sustain an in-depth knowledge of Chargebee’s products and services.Stay active in support forums and discussions. Welcome customers, encourage participation and gradually build a valuable support community.

We hope you’ve gotExcellent communication is mandatory.Had the privilege of serving customers for 3+ Years (direct customer support experience).Good understanding of programming and APIs.A degree in Computer Science or a related technical field.Ability to work with developers. Interacting with technical experts and developers (both internally and externally), as well as debugging and troubleshooting will be part of your everyday work.Ability to empathize and foster genuine care, a knack of creating memorable experiences for customers, one solution at a time.A sincere, humble and steady dedication to solving problems.An anti-OK approach. You hate good enough. You understand that an OK service and an OK experience may lead to customer satisfaction, and that’s never enough. Instead, you focus on exceeding expectations and delivering experiences that breed customer loyalty.Ability to manage your time and energy, in order to respond to queries promptly and effectively.A will to work with a flexible schedule that includes weekends and holidays, as we support customers across different time zones.A craving for working in a challenging, fast-paced and constantly evolving work environment.

Chargebee might be the opportunity you’re looking forIf you’re interested in how subscription businesses can get more efficient.If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.If you can bring empathy to problem solving.If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway There’s tons of room to grow at Chargebee.

  • Support Specialist

    2 weeks ago

    Chennai, India NielsenIQ Full time

    Job DescriptionSupport Specialist - REFID178929We are seeking a candidate with 4-6 years of experience in Application Production Support at L2 or L3 levels. In this role, you will be responsible for managing incidents, changes, and problems related to our applications. This includes handling live production tickets and addressing queries from business...

  • Sales Support Specialist

    2 weeks ago

    Chennai, India Hitachi Energy Full time

    Currently, we are looking for a suitable candidate to fulfil the role ofSales Support Specialistat our India Operations Centre (INOPC) in Chennai, India.Main responsibilities• Prepare Timely and comprehensive offers / Quotations for Gas Insulated switchgear RFQ / Enquires.• Determine most technical appropriate and cost-effective solutions• Collaborate...

  • Ops Support Specialist

    3 weeks ago

    Chennai, India Citi Full time

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...

  • Ops Support Specialist

    6 days ago

    Chennai, India Citi Full time

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...

  • Sr Product Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India Cognizant Technology Solutions Full time

    Product ConsultantQualification:Science / Engineering graduateResponsibility:Pre-sales: Participate in presales interactions with customers when showcasing solution etc. Participate in solution response teams to ensure technical feasibility. Provide support to the Product Consultant by creating case studies, solution etc under guidance, when required.Product...

  • Support Specialist

    2 weeks ago

    chennai, India NielsenIQ Full time

    Job Description Support Specialist - REFID178929 We are seeking a candidate with 4-6 years of experience in Application Production Support at L2 or L3 levels. In this role, you will be responsible for managing incidents, changes, and problems related to our applications. This includes handling live production tickets and addressing queries...

  • Support Specialist

    2 weeks ago

    Chennai, India NielsenIQ Full time

    Job Description Support Specialist - REFID178929 We are seeking a candidate with 4-6 years of experience in Application Production Support at L2 or L3 levels. In this role, you will be responsible for managing incidents, changes, and problems related to our applications. This includes handling live production tickets and addressing queries from...

  • Production Support Specialist

    2 weeks ago

    Chennai, India Exela Technologies Full time

    Desired Candidate ProfileGood Analytical & Communication SkillsPrior Experience in Production Support is must.Windows and Web Applications knowledge.SQL Server(DDL, DML, DCL and TCL)Min 5yrs - 7 yrs experienceWilling to work rotational shifts (Day / Night / Weekends).Willing to work to meet the strict timelines.

  • Production Support Specialist

    2 weeks ago

    Chennai, India Exela Technologies Full time

    Desired Candidate Profile Good Analytical & Communication Skills Prior Experience in Production Support is must. Windows and Web Applications knowledge. SQL Server(DDL, DML, DCL and TCL) Min 5yrs - 7 yrs experience Willing to work rotational shifts (Day / Night / Weekends). Willing to work to meet the strict timelines.

  • Production Support Specialist

    2 weeks ago

    Chennai, India Exela Technologies Full time

    Desired Candidate ProfileGood Analytical & Communication SkillsPrior Experience in Production Support is must.Windows and Web Applications knowledge.SQL Server(DDL, DML, DCL and TCL)Min 5yrs - 7 yrs experienceWilling to work rotational shifts (Day / Night / Weekends).Willing to work to meet the strict timelines.

  • Sales Support Specialist

    2 weeks ago

    Chennai, India Hitachi Energy Full time

    Currently, we are looking for a suitable candidate to fulfil the role of Sales Support Specialist at our India Operations Centre (INOPC) in Chennai, India.Main responsibilities• Prepare Timely and comprehensive offers / Quotations for Gas Insulated switchgear RFQ / Enquires.• Determine most technical appropriate and cost-effective solutions•...

  • Ops Support Specialist

    1 week ago

    Chennai, India Citi Full time

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...

  • Ops Support Specialist

    7 days ago

    chennai, India Citi Full time

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...

  • Sales Support Specialist

    2 weeks ago

    Chennai, India Hitachi Energy Full time

    Currently, we are looking for a suitable candidate to fulfil the role of Sales Support Specialist at our India Operations Centre (INOPC) in Chennai, India. Main responsibilities • Prepare Timely and comprehensive offers / Quotations for Gas Insulated switchgear RFQ / Enquires. • Determine most technical appropriate and cost-effective solutions •...

  • Sales Support Specialist

    2 weeks ago

    chennai, India Hitachi Energy Full time

    Currently, we are looking for a suitable candidate to fulfil the role of Sales Support Specialist at our India Operations Centre (INOPC) in Chennai, India. Main responsibilities • Prepare Timely and comprehensive offers / Quotations for Gas Insulated switchgear RFQ / Enquires. • Determine most technical appropriate and cost-effective solutions •...

  • Sales Support Specialist

    2 weeks ago

    Chennai, India Hitachi Energy Full time

    Currently, we are looking for a suitable candidate to fulfil the role of Sales Support Specialist at our India Operations Centre (INOPC) in Chennai, India. Main responsibilities • Prepare Timely and comprehensive offers / Quotations for Gas Insulated switchgear RFQ / Enquires. • Determine most technical appropriate and cost-effective solutions •...

  • Ops Support Specialist C05

    3 weeks ago

    Chennai, India Citi Full time

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...

  • Senior Product Specialist

    1 week ago

    Chennai, India Chargebee Full time

    We are looking for a Product Support Specialist to join our team and play a pivotal role in delivering superior customer experience by solving complex problems and reducing customer touch points. This role requires hands-on experience with API integrations, fronted technologies like Javascript, exposure to SDLC, and Revenue Management, all of which are...

  • Senior Product Specialist

    1 week ago

    chennai, India Chargebee Full time

    We are looking for a Product Support Specialist to join our team and play a pivotal role in delivering superior customer experience by solving complex problems and reducing customer touch points. This role requires hands-on experience with API integrations, fronted technologies like Javascript, exposure to SDLC, and Revenue Management, all of which are...

  • Senior Product Specialist

    1 week ago

    Chennai, India Chargebee Full time

    We are looking for a Product Support Specialist to join our team and play a pivotal role in delivering superior customer experience by solving complex problems and reducing customer touch points. This role requires hands-on experience with API integrations, fronted technologies like Javascript, exposure to SDLC, and Revenue Management, all of which are...