Ekaivaa Careers | Field Support Analyst | new delhi
2 days ago
Location : Delhi
Department : Customer Support / Technical Support
Duration : 3 Months Internship (with the potential for a full-time offer upon satisfactory performance)
Stipend: ₹15000 per month
Role Overview
We are seeking a Field Support Analyst Intern to provide hands-on, on-site, and remote technical support, troubleshooting, and maintenance of robotic systems. This is a customer-facing role where you will be the key point of contact, ensuring top-tier service and operational excellence for our clients.
Key Responsibilities
On-Site Support : Installation, configuration, maintenance, and repair of robotic systems.
Remote Assistance : Troubleshooting via phone, email, or video conferencing to resolve technical issues.
Diagnostics & Troubleshooting : Conduct root cause analysis on hardware and software issues.
System Maintenance : Perform preventive maintenance for maximum system efficiency.
Customer Training : Guide clients on handling and maintaining robotic systems.
Documentation : Maintain detailed service logs and reports.
Collaborative Support : Work with engineering teams to enhance customer experience.
Upgrades & Installations : Support software and hardware updates.
Product Knowledge : Stay updated on the latest advancements in robotics.
Safety Compliance : Ensure all work aligns with company safety standards.
Qualifications
Strong technical aptitude and the ability to work in a team environment.
Problem-solving skills with a hands-on approach.
Excellent communication and customer service skills.
Ability to explain technical concepts to non-technical users.
Why Join Us?
Gain hands-on experience in the cutting-edge field of robotics.
Work closely with industry experts and grow your technical expertise.
Potential for a full-time offer upon successful internship completion.
How to Apply:
Submit your resume to or . Clearly indicate the position you're applying for in the subject line.
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