Support Engineer I, Device OS

3 weeks ago

Chennai, India ADCI - Tamil Nadu Full time
The Amazon Device OS team is looking for high-energy, detail-oriented, and technically-savvy Support Engineers to triage defects raised by testing teams, on Amazon’s devices.You will deliver when SOPs may not be well defined but the standard triaging techniques or processes are clearly defined. You will require the ability to conceptually understand the flow of work and have knowledge of guidelines and procedures governing work activities. You will demonstrate ability to efficiently use appropriate software, tools and technology.Key job responsibilitiesSome of the key job functions of a Support Engineer I, involved in defect triaging are:•Deep dive on defects to find the root cause. Analyze the logs and reproduce the issues for better understanding•Manage the defects through to resolution by coordinating with testing teams and with relevant development teams for fix•Provide detailed inputs and communication in the Jiras, based on your analysis. Always tend to over document and over communicate•Interface with other teams to resolve defects and complete projects•Work on support projects that require a limited scope or are well documented•Generate service metrics using scripts and/or documentation•Become very familiar with the use of monitoring dashboards and applications, and use them to determine service issues•Your work is accurate, thorough and you strive towards excellence•Come up with initiatives that helps to improve the project key metrics like productivity, defect leakage and quality in test areas owned•Requires detailed understanding of the components or features of the product owned. Drives changes with data and contributes to the overall success of the team/projectWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, IND

BASIC QUALIFICATIONS

- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience scripting in modern program languages

PREFERRED QUALIFICATIONS

- BE / BTech in computer science, engineering, information technology, or related field- Proven work experience in development or technical support- Significant work history showing aptitude for QA methodology Sound knowledge on Testing and triaging- Working knowledge on Devices and Agile frameworks and regression testing is a plus- Experience and familiarity with Defect management tools (like Jira)- Strong critical thinking skills, an analytical mind, and problem-solving aptitude

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