Lead ATG Support Engineer

2 weeks ago

Pune, India DATAMAXIS Full time

Job Title: ATG Architect – Support Role Location: Remote Experience: 12+ Years Employment Type: Full-time with AB2 Notice Period: Immediate to 30 Days PreferredJob Summary: We are seeking a skilled ATG Architect for a Support Role, responsible for maintaining, troubleshooting, and enhancing Oracle ATG Commerce applications. The ideal candidate will have strong experience in ATG-based systems and a deep understanding of support processes, incident handling, and performance optimization in a production environment.Key Responsibilities: Provide technical support and maintenance for Oracle ATG eCommerce applications. Troubleshoot and resolve production issues, performance bottlenecks, and outages. Collaborate with cross-functional teams to identify root causes and implement solutions. Ensure system stability, uptime, and performance through proactive monitoring and tuning. Apply patches, upgrades, and configuration changes in coordination with DevOps/Infra teams. Create and maintain technical documentation and knowledge base articles for support activities. Participate in on-call support rotations and handle high-priority incidents as needed. Coordinate with development teams for bug fixes and enhancements. Ensure adherence to SLAs and ITIL-based support processes.Required Skills and Qualifications: 12+ years of overall experience with at least 10+ years in Oracle ATG Commerce. Strong understanding of ATG modules including BCC, CSC, Personalization, and Publishing. Experience in application support, incident management, and system monitoring.Handle the customer tickets, Handle production support, Handle prod release support and handle power environment. Hands-on expertise in Java/J2EE, JSP, Web Services (REST/SOAP). Familiarity with performance monitoring tools (e.g., AppDynamics, Dynatrace, Splunk). Good understanding of production deployment practices and troubleshooting. Excellent communication and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment.Preferred Qualifications: Experience in both B2B and B2C ATG Commerce environments. Familiarity with cloud platforms (AWS, Azure) and CI/CD tools. Exposure to ITIL practices and ticketing systems (ServiceNow, Jira). Oracle ATG certification (if available). 

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