Principle Process Executive

3 weeks ago

chennai, India Equiniti Full time

Management Level

H

Business Division

5300 Equiniti Trust Company, LLC

Business Function/Department

US Shareholder Services

Job Title

Resolution Specialist –Principle Process Executive

Reporting to (Job Title)

Operations Manager

Date

March 2024

Role Summary

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

Produce custom written complaint responses tailored to mitigate financial and reputational risk Manage multiple complex, unique, time sensitive complaints concurrently Provide timely complaint status and outcomes to stakeholders, including executive leadership and regulatory agencies Coordinate meetings with legal team to review or consult on sensitive matters Request action and resolution updates from department leaders Maintain detailed records of complaints, resolutions, and root causes Prepare responses to regulatory agencies Perform extensive research to resolve problems, inquiries, and complaints Collaborate with various business partners to drive process development and identify opportunities for improvement Document research, communication, and resolution to ensure key data is accurately captured Follow through with all inquiries to ensure resolution Consistently adhere to quality standards, productivity standards, and risk/compliance standards Analyze complaint data and create/disseminate reporting

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills, and behaviors:

Knowledge of legacy EQ and AST systems including CSW, Cares, Sirius Ability to simplify complex situations and problem solve Strong verbal and written communication skills – with both external and internal stakeholders High comprehension of risk and compliance requirements, risk mitigation measures, and regulatory compliance standards Transfer agent operations experience Ability to work independently with minimal guidance and seek clarity and support where appropriate  Exceptional customer service and professionalism  Ability to navigate multiple computer systems, applications, and utilize search tools to find information Microsoft Office skills – pivot tables, charts, etc. Strong analytical skills with high attention to detail and accuracy Ability to write reports to the end user need Ability to learn new tasks with minimal supervision Ability to prioritize and meet stringent deadlines Self-organization

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.

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