Customer Experience

2 months ago


mumbai, India HyreFox Consultants Full time

This role will require you to:

 Be customer-obsessed and build trust through your conversations

 Respond to customers on all Social Media platforms and review platforms

 Champion opportunities to consistently improve the customer experience

 Drive customer retention, reduce churn, and increase customer satisfaction

 Offer product options, alternatives, customizations

 Ensure customer loyalty

 Deep analysis on process gaps and recommend improvements

 Be the voice of the customer and share solutions that will improve our experience

 Test new strategies and drive customer value

 Analyze customer feedback, comments, and complaints to build meaningful insights and report finding with action plans.

 Be a team player and collaborate with cross-functional teams to optimize the customer experience.

 Innovate on the customer's behalf to improve our products & services

Qualifications :

 5-7 years of total social media experience
 Experience in retail & online jewelry brands/Luxury brands 

 Jewelry education/certification will be preferred
 GIA Certified will be preferred
 Minimum graduation in any field

Skills & Competencies:

 An expert in written & spoken English

 Exceptionally strong content writing skills

 Ability to work independently & as a team, self-motivated, and demonstrate flexibility in approaching responsibilities and change

 Prioritizing tasks and time to ensure efficiency

 Goal-driven, target orientated, able to step back and look at the customer issues objectively and initiate solutions improve experience & processes

 Professional demeanor and collaboration with all internal teams and colleagues

Other Details

Keywords : . Industry : Internet/Ecommerce Employement Type : PERMANENT

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