Customer Experience
2 months ago
This role will require you to:
Be customer-obsessed and build trust through your conversations
Respond to customers on all Social Media platforms and review platforms
Champion opportunities to consistently improve the customer experience
Drive customer retention, reduce churn, and increase customer satisfaction
Offer product options, alternatives, customizations
Ensure customer loyalty
Deep analysis on process gaps and recommend improvements
Be the voice of the customer and share solutions that will improve our experience
Test new strategies and drive customer value
Analyze customer feedback, comments, and complaints to build meaningful insights and report finding with action plans.
Be a team player and collaborate with cross-functional teams to optimize the customer experience.
Innovate on the customer's behalf to improve our products & services
Qualifications :
5-7 years of total social media experience
Experience in retail & online jewelry brands/Luxury brands
Jewelry education/certification will be preferred
GIA Certified will be preferred
Minimum graduation in any field
Skills & Competencies:
An expert in written & spoken English
Exceptionally strong content writing skills
Ability to work independently & as a team, self-motivated, and demonstrate flexibility in approaching responsibilities and change
Prioritizing tasks and time to ensure efficiency
Goal-driven, target orientated, able to step back and look at the customer issues objectively and initiate solutions improve experience & processes
Professional demeanor and collaboration with all internal teams and colleagues
Other Details
Keywords : . Industry : Internet/Ecommerce Employement Type : PERMANENT
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