Excellent Opportunity at .com

3 weeks ago

Mumbai, India Shaadi Full time

Dear Candidate,

Role: VIP Consultant VIP Shaadi

About the Team: Personalised Service

Think of us as the voice of our customers and their biggest champions. The Personalised Service team handles calls, chats, and emails with one mission making every customer feel heard, valued & special. For our VIP Shaadi members, we go the extra mile (& then some). Whether it's finding the perfect match or calming a concern, were the go-to team when it really matters.

Your Mission as a VIP Consultant

If you're someone who lives and breathes customer service, loves solving problems, and gets a kick out of making people happy — this is your calling

As a VIP Consultant, you'll work closely with our HNI clients, ensuring their experience is seamless,

personal, and truly premium. You'll need empathy, patience, and a touch of matchmaking magic

What You'll Do

  • Be the dedicated relationship partner for VIP Shaadi members post-sale
  • Understand member preferences and help identify their ideal match
  • Call and connect with high-quality prospects on behalf of the member
  • Set up mutually consented meetings between potential matches
  • Ensure timely renewals and proactive engagement throughout their journey
  • Guide, counsel, and support the member like a true partner in their search
  • Maintain high service standards, timely resolutions & meticulous documentation
  • Handle escalations with grace, maturity, and solutions-focused thinking
  • Respect diverse traditions, preferences, and cultural nuances in every interaction
  • Always go above and beyond to deliver the VIP promise

What You Bring to the Table

  • 1+ year of experience in customer service, client servicing or relationship management
  • A natural passion for people, relationships & making customers smile
  • Strong attention to detail + excellent organizational skills
  • High emotional intelligence and empathy
  • Infinite patience + persuasive communication
  • Clear, confident communication in English + any Indian language
  • Self-motivated and committed to exceeding customer expectations

Why Join Us

  • Work with India's leading matchmaking brand
  • Be a part of exclusive high-impact journeys for premium members
  • Learn, grow & thrive in a high-energy, customer-first culture
  • Every day is different, meaningful, and full of real human stories

Age Range: years

Interview Address & Job Location:
Marwah Centre, 4th Floor, A & B Wing, Krishanlal Marwah Marg, Sakinaka, Andheri East, Mumbai (Behind Piknik hotel).

Interview Time: 11 AM to 5 PM

Contact Person:

HR Yash

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