Credit Operations Team Manager

Credit Operations Team Manager | Customer & Operations | Australia Wide At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. Let’s care for tomorrow, so we can create a better future together, for everyone. About the role Lead the team in ensuring that the reconciliation of intermediary accounts and the collection of debts occur at the desired service level that align with the strategy for Policy Operations. Drive performance against service targets, reviewing and improving team output and developing capability through coaching and training. Drive the design and implementation of solutions to meet the Policy Operations challenges of minimising debt over 90-day credit terms, eliminating debt over 6 months and minimising unreconciled cash whilst ensuring that other areas of the business are not put at risk. Ensure all Credit functions are complicit with the General Insurance Code of Practice and meeting customer expectations. Ensure agreed targets and goals are achieved by providing daily direction and support to credit consultants, ensuring customer service calls are answered in a timely, efficient and knowledgeable manner. About You Significant experience in an insurance and underwriting or credit operations role gained in a complex, matrixed general insurance or financial services organisation. Demonstrated experience in leading, coaching, motivating and developing teams in a cross-functional environment. Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands. Ability to interpret and analyse complex financial information, extract meaningful insights and evaluate options for decision-making. A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. Benefits and perks Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance. Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer For more details about our benefits, visit the Allianz Careers site. About Allianz Group Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Adjustments and support  If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation. Join us. Let’s care for tomorrow. #LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite