Sales Coordinator

4 weeks ago

Bavla, India Canpac Trends Full time

Designation: Coordinator

Location (Branch): Plot 357,321-1A & 1B B/H Kerala GIDC,Vill-Chiyada, Taluka, Bavla, Gujarat

Job Location : Bavla

Department: Sales and Marketing

Work Experience: 2 years

Reporting To: Manager

Qualification:

Graduation

Company Profile

Canpac Trends, established in 2011, is one of Indias leading paper packaging manufacturers, backed by over 14 years of industry expertise. With a state-of-the-art production infrastructure spanning 1.35 million sq. ft., we operate across key regions including Gujarat, Delhi-NCR, Tamil Nadu, Telangana, and West Bengal.

Our dedicated team of over 1,200 professionals including more than 100 technical specialists ensures consistent quality and continuous innovation. We proudly serve a network of over 500 esteemed clients.

At Canpac, we Care deeply, Create passionately, and Commit fully delivering world-class packaging and printing solutions driven by excellence and innovation.

Key Responsibilities

Order Coordination & Processing

  • Coordinate daily with internal departments (Production, Logistics, Design, Accounts, Prepress) to ensure smooth order processing.
  • Plan and schedule dispatches in coordination with logistics and dispatch teams.
  • Monitor order status and ensure timely delivery as per committed timelines.
  • Maintain and update daily trackers for sales, orders, dispatch, and production follow-ups.

Customer Communication & Support

  • Act as a bridge between customers and internal teams, addressing inquiries, clarifications, and order updates.
  • Follow up on pending approvals, artwork, samples, and dispatch documents.
  • Serve as the single point of contact for customer queries regarding order status, delivery, or changes.
  • Build and maintain strong customer relationships through timely follow-ups and consistent communication.

Issue Resolution & Documentation

  • Maintain accurate and up-to-date customer records and communication logs.
  • Identify and resolve any order or dispatch-related issues proactively to ensure customer satisfaction.

Key Requirements

Behavioral Skills

  • Strong coordination and communication skills.
  • Ability to multitask and manage time effectively.
  • Planning, scheduling, and follow-ups.
  • Takes responsibility and works well in a team.

  • Proficient in MS Excel and basic ERP/CRM tools.

  • Problem-Solving Proactive in identifying issues and providing timely solutions.

  • Time Management Capable of handling multiple tasks with a focus on meeting deadlines.
  • Client Orientation Commitment to maintaining strong client relationships and ensuring satisfaction.
  • Adaptability Flexible and open to handling diverse responsibilities as per needs.

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