Customer Service Associate II-Consumer

4 days ago

gurugram, India FIS Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%GENERAL DUTIES & RESPONSIBILITIES• Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.• Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.• Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.• When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.• Updates customer information and ensures accurate entry of contact information.• Meets standards of job, such as quality standards, adherence to schedule and average handle time.• May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.• Other related duties assigned as needed.EDUCATION REQUIREMENTSHigh school diploma or GEDGENERAL KNOWLEDGE, SKILLS & ABILITIES• Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries• Excellent customer service skills that build high levels of customer satisfaction• Excellent verbal and written communication skills• Computer navigation and operation skills• Demonstrates effective people skills and sensitivities when dealing with others• Ability to work both independently and in a team environmentFIS JOB LEVEL DESCRIPTIONDeveloping support role. Moderate skills with high level of proficiency. Responds to a high volume of inquiries about FIS’s products and services. Questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed. Is able to effectively calm upset customers and end a negative situation positively. May coach and share information with professionals with less experience and/or expertise. Works under close to general supervision with little latitude for independent judgment. May consult with senior peers and team leads to learn through experience. Typically requires two or more years of experience in a call center or customer service-related job in a service industry. One or more years financial services experience is preferable.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

  • Customer Service Associate II-Consumer

    3 days ago

    gurugram, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES• Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues....

  • InP - Customer Service Associate II-Consumer

    4 weeks ago

    Gurugram, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES• Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more...

  • InP - Customer Service Associate II-Consumer

    1 month ago

    Gurugram, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES• Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more...

  • InP - Customer Service Associate II-Consumer

    4 weeks ago

    Gurugram, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES• Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more...

  • InP - Customer Service Associate II-Consumer

    4 weeks ago

    Gurugram, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES• Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more...

  • InP - Customer Service Associate II-Consumer

    4 weeks ago

    Gurugram, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES • Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical...

  • InP - Customer Service Associate II-Consumer

    4 weeks ago

    Gurugram, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES • Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical...

  • Customer Service Associate

    1 month ago

    Gurugram, India The Luxury Closet Full time

    About usThe Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.Our aim is to unlock and curate the most valuable and exclusive closets from...

  • Customer Service Associate

    4 weeks ago

    Gurugram, India The Luxury Closet Full time

    About usThe Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.Our aim is to unlock and curate the most valuable and exclusive closets from...

  • Customer Service Associate

    6 days ago

    gurugram, India The Luxury Closet Full time

    About us The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer. Our aim is to unlock and curate the most valuable and exclusive closets from...

  • Customer Service Associate

    2 weeks ago

    Gurugram, India The Luxury Closet Full time

    About usThe Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.Our aim is to unlock and curate the most valuable and exclusive closets from...

  • Customer Service Associate

    3 months ago

    gurugram, India eTeam Full time

    We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. Responsibilities: Attending training...

  • Customer Service Associate

    3 months ago

    Gurugram, India eTeam Full time

    We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner.Responsibilities:Attending training...

  • Customer Service Associate

    3 weeks ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Fresher and experience both can apply International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 25k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...

  • Customer Service Associate

    3 weeks ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...

  • Customer Service Associate

    2 weeks ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required Sales/Tele sales experience will be considered International Voice Process/Chat process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F...

  • Customer Service Associate

    3 weeks ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...

  • Customer Service Associate Ii-consumer

    3 months ago

    Gurugram, Haryana, India Jobs for Humanity Full time

    **Company Description** Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global

  • Senior Associate, Consumer Safety, Wellness

    3 days ago

    Gurugram, India Reckitt Full time

    Senior Associate, Consumer Safety, Wellness City: Gurugram We are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to...

  • Customer Service Associate

    1 week ago

    Gurugram, Haryana, India Drimlite Full time

    **Job Description: Customer Service Associate (CSA)** **Location**: Gurgaon, Haryana **Position Overview**: We are seeking Customer Service Associates (CSAs) to join our team in Gurgaon. CSAs play a pivotal role in engaging with customers, generating footfall, and facilitating lead generation activities. **Responsibilities**: - Engage with customers in...