Lead Operations Analyst
3 weeks ago
We are an exclusive cloud services company, transforming the world with digital technology. We excel in serving the customers with the right experienced, certified professional cloud talent. We are passionate about creating world class human capital which has Hands-on Cloud experience to build, migrate and support complex Cloud environments. We are keen in providing tailored services and solutions for each customer. We measure our success based on the business outcomes we deliver.
Who are We?
We are a bunch of passionate software professionals who love to work together and grow together We work, create, and inspire each other every day. We are a purpose driven collaborative team. We always want to give our best and we are dedicated towards achieving mutual success. Our corporate culture is unique, and each employee is valued here. We are always ready to walk the extra mile to satisfy our customers. Leveraging our cutting-edge expertise, we provide the best solutions to the clients. We are outcome obsessed and customer centric. We love to
walk the talk. At WhiteBlue, we create the future for our customers in the areas of Cloud, Data and IoT.
Job Description:
Overall, 7 years of experience in IT with at least 6 years of relevant experience working as an Operations Analyst.
Shift Timings:
8:30 PM to 5:30 AM IST
Responsibilities:
Provide support to payments (ACH) process.
Adhere to the productivity, quality, and timeline related guideline.
Mentor and multi-skill team members.
Compile data for root-cause, trend analysis and present insights to manager.
Initiate CAPA (Corrective Action and Preventive Action) process and work towards continuous improvement.
Proactively propose areas of process improvement and automation.
Competencies and experience:
6-7 years of overall work experience in operations with 2-3 years in payments (ACH) operations.
Experience in performing quality checking, root-cause analysis, trend analysis and continuous improvement.
Mentored / monitored performance of team.
Ability to work with global stakeholders, especially US region.
Collaborative mindset.
Take ownership and responsibility.
Ability to work under minimum guidance and supervision.
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