BPO Chat Support

4 weeks ago

Mansarovar, India Ambition Global services Full time

Job Title: International Customer Care Executive (Voice and Chat Process)
Location: Jaipur, India
Salary: ₹27,000 - ₹35,000 per month

We are seeking highly motivated International Customer Care Executives for our non-voice process team. This role offers the opportunity to provide exceptional customer support to our international clients via email and chat platforms.

Key Responsibilities:

  • Handle customer inquiries via email and chat, ensuring quick and accurate responses.
  • Resolve customer issues related to products, accounts, and services, maintaining a positive customer experience.
  • Document all interactions in the CRM system, escalating issues when needed.
  • Meet performance metrics including response time and customer satisfaction.

Skills & Qualifications:

  • Excellent written communication in English with strong grammar.
  • Experience in customer service or non-voice processes is a plus.
  • Proactive problem-solving skills with a focus on customer satisfaction.
  • Ability to multi-task and meet deadlines in a fast-paced environment.
  • Proficiency in CRM systems, email, and chat tools.

Why Join Us?

  • Competitive salary: ₹27,000 to ₹35,000 per month.
  • Work in a dynamic, global environment with international clients.
  • Career growth opportunities and comprehensive training.
  • Collaborative work culture focused on employee well-being.

Job Types: Full-time, Permanent, Fresher

Pay: ₹27, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Mansarovar, Jaipur, Rajasthan: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • Hindi (Preferred)
  • English (Required)

Work Location: In person

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