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Senior Supervisor, Benefits Administration Services

3 months ago

kochi, India Conduent Business Services Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Job Track Description:

  • Requires broad technical expertise and company/industry knowledge.
  • Accountable for functional, operational, and/or program management.
  • Achieves goals through the work of others.
  • Manages performance appraisals and pay reviews.
  • Manages training for 3 or more employees.
  • Manages hiring and termination actions. Requires broad technical expertise and company/industry knowledge.

General Profile

  • Supervises daily tasks of complex business, technical support, or production teams.
  • Sets team priorities to ensure timely project completion.
  • Coordinates work activities with other supervisors.
  • Makes decisions based on policies, procedures, and business plans.
  • Receives guidance from manager.
  • May not perform the work supervised.

Functional Knowledge

  • Understands and applies concepts in the field of expertise. 
  • Has basic knowledge of other disciplines.

Business Expertise

  • Understands how to improve efficiency across related teams.

Impact

  • Impacts the quality and effectiveness of the team and its contribution to the subfunction.

Leadership

  • Sets priorities for and mentors employees to meet daily deadlines.

Problem Solving

  • Resolves day-to-day technical and operational problems.

Interpersonal Skills

  • Uses tact to exchange information and handle sensitive issues.

Responsibility Statements

  • Manages team members to perform tasks related to the Benefits and Human Resources Administration.
  • Ensures adherence to company policy and procedures.
  • Acts as the liaison between operations and middle management to ensure protocols are being followed.
  • Helps with conflict resolution, dealing with client, people, and systems related issues.
  • Provides resolutions to a diverse range of complex tasks.
  • Delivers inputs on process improvement and operational initiatives.
  • Acts as a point of contact for leadership, providing information and guidance on operational topics, and covering upper-level leaders.
  • Drives special projects for corporate, operational, or client initiatives.
  • Orients less experienced team leaders in order to improve levels of performance.
  • Executes the continuity plan such as in natural disasters.
  • Performs other duties as assigned
  • Complies with all policies and standards