Sr. ESRE Apps Engineer

*JOB DESCRIPTION *
WILLIAMS-SONOMA INDIA

Job Description
__________________________________________________________________________________

Work Loca*on : India, Pune

Job Title : ESRE MobileApp

Business Unit : WSI Corporate Technology, Pune

Overview / What We Are Looking For:
As a Senior Site Reliability Engineer at Williams-Sonoma you will support eCommerce produc;on

opera;ons on the eCommerce Support team as an engineer who solves problems at root cause. You

already enjoy solving problems with code, which is why you're a balanced engineer, at home both in

applica;on code wriCen by others, as well as designing your own app from scratch. Your documenta;on

and communica;on skills are above par and you have prior experience working in a produc;on support

capacity as a full-stack, Site Reliability, Produc;on Opera;ons, similar Engineer.

Your primary focus will be on the resilience, operability, stability, and scalability of the Williams-Sonoma

family of brands' eCommerce websites and to ensure that the websites maintain op;mal availability for

our users. You will collaborate with a full-stack team of peers to monitor, detect, and inves;gate site

behaviors, correct and enhance code already in produc;on, deliver features, and facilitate more efficient

soJware business process.

Requirements / Qualifica*ons:

• Strong troubleshoo;ng skills u;lizing log analysis, applica;on performance management (APM),

real user monitoring (RUM), developer tools, and localhost tes;ng

• Strong full stack, Java and/or Javascript skills
• Experience providing hands-on monitoring as well as authoring monitoring and aler;ng using

mul;ple toolsets

• Demonstrable history of produc;on opera;ons issue management and response
• Track record of success wri;ng English for a business audience
• Ability to lead a technical team of interdisciplinary peers toward issue resolu;on
• Strong organiza;onal skillset and ability to track mul;ple issues to resolu;on
• Ability to master mul;ple subject maCer areas and train and mentor peers and stakeholders
• Ability to collaborate with internal support and engineering teams and 3rd party vendors on

problems and solu;ons

• Exemplary prac;ce of documen;ng findings, providing evidence
• Experience wri;ng standard opera;ng procedures and rigorous adherence to same
• Experience u;lizing issue/workflow ;cket tracking systems
• B.S. degree in CS or 2+ years of applica;on development experience in a professional seZng
• 3yrs experience suppor;ng produc;on services
• Self-mo;vated and collabora;ve
• E-commerce industry experience is a plus.

About Us
Founded in 1956, Williams-Sonoma Inc. is the premier specialty retailer of high-quality products for the kitchen

and home in the United States. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce

retailers with some of the best known and most beloved brands in home furnishings. Our family of brands are

Williams-Sonoma, PoIery Barn, PoIery Barn Kids, PoIery Barn Teens, West Elm, Williams-Sonoma Home,

RejuvenaPon, GreenRow and Mark and Graham. We currently operate retail stores globally. Our products are

also available to customers through our catalogs and online worldwide.

Williams-Sonoma has established a technology center in Pune, India to enhance its global operaPons. The India

Technology Center serves as a criPcal hub for innovaPon and focuses on developing cuTng-edge soluPons in

areas such as e-commerce, supply chain opPmizaPon, and customer experience management. By integraPng

advanced technologies like arPficial intelligence, data analyPcs, and machine learning, the India Technology

Center plays a crucial role in acceleraPng Williams-Sonoma's growth and maintaining its compePPve edge in the

global market

*ABOUT US
Williams-Sonoma India Pvt. Ltd. *
Founded in 1956, Williams-Sonoma Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teens, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. We currently operate retail stores globally. Our products are also available to customers through our catalogs and online worldwide.

Williams-Sonoma India sourcing office was established in 2013. We are based in Gurugram, India. We are sourcing premium products across all categories of Home Furnishing and recorded double digit year-on-year growth. We have a dynamic team of over 100 members handling versatile vendors across India, Nepal & Bangladesh. We are looking to onboard talented people and create successful professional journey.