OTC Process Specialist_Order To Cash_Bangalore

Job Title: OTC Process Specialist

Exp. :- 3-9 yrs

Location :- Bangalore

Key Responsibilities & Accountabilities:

Manage end-to-end Sales Order processes, including creation, reconciliation, scheduling, and delivery based on requests from Business Development and Account Representatives to ensure timely and accurate order processing.

• Ensure the Sales Orders are reconciled with the signed Job tickets / Purchase Orders from the customer and sent for invoicing accurately.
• Timely closure of requests received through sales force tool.
• Support the team with daily production activities.
• Provide support for month close activities and help smooth and accurate month-end closures.
• Continuously seek opportunities to improve processes and deliver added value.
• Manage service delivery and meet customer requirements as per agreed SLAs.

Additional Skills

• Adaptable and flexible to dynamic work environments.
• Attention to detail and accuracy.
• Demonstrates exceptional proficiency in both written and spoken English.

Basic Qualifications: B. Com / BBA

Total Years of Experience: 3 to 4 Years of experience.

Desired/Preferred Expertise

• Experience in Quote-to-Cash processes, with a focus on Sales Order Management.
• Extensive hands-on experience with SAP ECC, SAP S/4HANA, and Salesforce platforms.

Characteristics: Willing and flexible to work night shifts, weekends, holidays, and extended hours as required.

Location: Bangalore, Karnataka, India.

Timing: 5:00 PM IST to 2:00 AM IST (varies depending on the volume/month close/quarter close)