Solution Architech

2 weeks ago

Bengaluru, India Cashfree Payments Full time

Role Overview:

Cashfree Payments seeks a detail-oriented Solution Architech to navigate customers through their payment solutions journey, ensuring success with our innovative products. You'll join our dedicated team, solving problems, developing payment solutions, and bridging customer-product team communications. Embrace ownership, learning, and curiosity in an environment valuing kindness, respect, and excellence

**.

What You Will D**

  • o:

Customer Onboarding and Support: Lead seamless customer onboarding; provide support via calls, emails, and ch
- atsProduct Mastery and Consultation: Become a product expert; offer tailored advice and strategic soluti
- onsOnboarding Material Development: Develop, refine onboarding materials to enhance product understanding and adopt
- ionAccount Growth Identification: Identify upsell and cross-sell opportunities; collaborate on growth strateg
- iesCross-Functional Collaboration: Facilitate communication between customers and internal teams; address product iss
- uesFeedback Loop and Continuous Improvement: Analyze customer feedback; recommend product improvements and enhanceme
- ntsThis is a high visibility role where you collaborate with, and influence, both external and internal stakehold
- ersServe as a trusted advisor to our customers, actively identifying and driving new customer opportunities that align with their business objecti
- vesBuild a deep understanding of the Cashfree product suite and technology and develop engaging product presentations, prototypes, white papers etc for internal and external audien
- cesCollaborate with Product Management and Engineering functions, providing competitive intelligence and requirements to drive product enhanceme
- ntsEngage in collaborative problem-solving and strategic discussions with sales teams to prepare for upcoming client meetings and during the initial days of the customer onboarding jour
- neyConduct comprehensive business deep-dives to gain insights into our customers' specific business problems and challenges, and effectively communicate how our solutions can address those iss
- uesAnalyze market trends and competitor offerings to effectively position Cashfree as the leading choice for customers, highlighting our competitive advantages and differentiat
- orsYou will show hustle, take ownership and help foster a high-energy, high-performance cult

**ure

What You Will N**

  • eed:

Bachelor's degree in Computer Science, Computer Engineering or Information Technology with 5+ years of experience. Prior experience working in the Fintech industry is pref
- erredStrong Technical acumen with ability to put together prototypes and demos. Preferred: Strong Scripting skills with any scripting languages (Python, Bash Shell
- etc)Highly developed interpersonal skills with the ability to deal with varied stakeholders and custo
- mers.Prior experience in working with Sales teams to acquire Enterprise and startup cl

ients

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