Customer Care Executive

3 days ago

Hyderabad, India Tetrahed Full time

We are looking for a Customer Care Executive with strong sales acumen to join our team. In this

dual-role, you will handle flight inquiries, assist with reservations, resolve travel-related concerns,

and actively convert leads into confirmed bookings.

Handle inbound calls, chats, and emails related to flight bookings, reschedules, cancellations,

baggage, and special assistance.

Assist customers in navigating airline fare rules, seat selection, travel guidelines & policies.

Coordinate with airline partners and internal ticketing teams to resolve complex cases and

ensure seamless travel support.

Candidate should be willing ot work in night shifts

No cab facilities are provided, they shoukd be willing ot travel on their own.

Should have excellent communication skills.

This is a 24x7 operations role. Candidates must be willing to work in rotational shifts,

including nights, weekends, and public holidays as per roster.

Shift timings may vary based on region (e.g., US/Canada, Europe, or Asia-Pacific desk).

Flexibility to handle extended hours during peak seasons (e.g., summer travel, holidays) is

required.

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