Manager Customer Advisory and Solutions
2 months ago
Job Description: Manager/Senior Manager - Customer Advisory Solutions
We at Setu are looking for those who share our core belief - “Every Day is Game Day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.
Role Purpose:
The Solutions Manager is a critical role at Setu and will work closely with customers at various stages of their life-cycle, from implementation and initial value to renewals and expansions. This includes user onboarding, adoption, training, and advisory services. The Solutions Manager functions as our customers’ trusted advisor and bridges the gap between Setu’s products and the ideal solution that our customers require.
In this role, you will be expected to build deep relationships with customer teams and funnel back short and long term requirements which need to be built back into Setu products. You will proactively review adoption of Setu products by customers and work with both customer and internal teams to increase adoption and customer retention. You will also assist Sales teams with solutioning and technical demos to prospects and play an important role in converting prospects to paying customers.
Ultimately, you will work directly with Setu customers to help solve their problems and ensure their satisfaction while they are active with us. You will also work closely with cross functional teams to ensure customer questions and concerns are addressed in a timely manner.
The ideal candidate will possess a deep understanding of open banking principles, fintech industry trends, customer relationship management and solution architecture.
The responsibilities we entrust you with:
Client relationship management
- Serve as the primary point of contact for assigned fintech and bank customers, developing a deep understanding of their business goals, challenges, and requirements.
- Build and maintain strong, long-lasting customer relationships by proactively engaging with key stakeholders and decision-makers.
- Regularly conduct business reviews and check-ins to ensure alignment between our solutions and customer objectives.
Solution onboarding and implementation
- Collaborate with the implementation team to ensure smooth onboarding and integration of our open banking solutions into the customers' existing systems and processes.
- Provide guidance to customers during the implementation phase, addressing any concerns or issues that may arise.
Customer success advocacy
- Act as the voice of the customer within the organisation, advocating for their needs and requirements to internal teams, including product development and engineering.
- Identify opportunities for upselling and cross-selling additional features or services that align with the customers' needs.
Problem solving and issue resolution
- Troubleshoot and resolve customer inquiries, concerns, and technical issues in a timely manner, working closely with internal teams to find effective solutions.
- Escalate complex issues to appropriate teams and follow up to ensure resolution.
Training and education
- Provide customers with training sessions to ensure they are proficient in using our open banking solutions effectively.
- Develop and maintain documentation, tutorials, and resources to facilitate self-service support for customers.
Customer insights and feedback
- Gather and analyse customer feedback to identify trends, pain points, and areas for improvement in our solutions.
- Use customer insights to contribute to product enhancement discussions and iterate on customer success strategies.
Who is the right fit for this role?
Proven experience (3+ years) in a customer-facing role, preferably within the fintech or banking industry.
Strong understanding of open banking principles, API integration, and financial technology trends.
Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical audiences.
Problem-solving mindset with the ability to thrive in a fast-paced, rapidly evolving environment.
Familiarity with JIRA, project management tools, and solution architecture/design.
Ability to collaborate cross-functionally and build strong relationships with both internal and external stakeholders.
Highly organised and detail-oriented, with a focus on delivering exceptional customer experiences.
Most importantly, someone who can get stuff done
Why Setu?
We will spare no efforts to ensure that Setu empowers you to do the most important and impactful work of your career—
- Opportunity to work closely with the founding team who built and scaled public infrastructure such as UPI, GST, Aadhaar, etc.
- We care deeply about your development. So we work hard to provide you with—
- Exposure to other verticals such as engineering, business, legal, etc.
- A fully stocked library and unlimited book budget.
- Tickets to conferences and industry events.
- Fortnightly learning sessions on Friday where we invite both team members and external experts to teach you something new.
- Sponsored music classes where you can pick your choice of instrument from Piano, Guitar, Drums, Violin, Trumpet, and even learn vocals—on the house
- Attractive compensation. We don’t want money to ever be a worry. So you can focus on doing your best work.
- Kick-ass benefits include comprehensive health insurance for you and your family, extraordinary coffee, and a beautiful office with lots of solid wood and natural light.
- We work hard to make sure our team is diverse and varied. We interview and hire purely on merit, skill and competence—everything else is irrelevant.
Join us if you want to be part of a company that’s building infrastructure that will directly impact financial inclusion and improve millions of lives. No cashbacks, no growth-hacks, no bullshit. Just an audacious mission, and an obsession with craftsmanship in code.
Qualification :
Any Post Graduates
-
Manager Customer Advisory and Solutions
2 months ago
Mumbai, India Setu Full timeJob Description: Manager/Senior Manager - Customer Advisory SolutionsWe at Setu are looking for those who share our core belief - “Every Day is Game Day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.Role Purpose:The Solutions Manager is a critical...
-
Manager customer advisory and solutions
2 months ago
Mumbai, India Setu Full timeJob Description: Manager/Senior Manager - Customer Advisory SolutionsWe at Setu are looking for those who share our core belief - “Every Day is Game Day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.Role Purpose:The Solutions Manager is a critical...
-
Manager Customer Advisory and Solutions
2 months ago
Mumbai, India Setu Full timeJob Description: Manager/Senior Manager - Customer Advisory SolutionsWe at Setu are looking for those who share our core belief - “Every Day is Game Day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.Role Purpose:The Solutions Manager is a critical...
-
Manager Customer Advisory and Solutions
2 months ago
Mumbai, India Setu Full timeJob Description: Manager/Senior Manager - Customer Advisory Solutions We at Setu are looking for those who share our core belief - “Every Day is Game Day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Role Purpose: The Solutions Manager is a...
-
Manager Customer Advisory and Solutions
2 months ago
Mumbai, India Setu Full timeJob Description: Manager/Senior Manager - Customer Advisory SolutionsWe at Setu are looking for those who share our core belief - “Every Day is Game Day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.Role Purpose:The Solutions Manager is a critical...
-
Manager Customer Advisory and Solutions
2 months ago
Mumbai, India Setu Full timeJob Description: Manager/Senior Manager - Customer Advisory SolutionsWe at Setu are looking for those who share our core belief - “Every Day is Game Day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.Role Purpose:The Solutions Manager is a critical...
-
Senior Manager of Tax Advisory Services
4 weeks ago
Mumbai, Maharashtra, India InCorp Advisory Services Pvt Limited Full time**Job Summary:** We are seeking an experienced Senior Manager of Tax Advisory Services to join our team at InCorp Advisory Services Pvt Limited. The successful candidate will be responsible for providing comprehensive tax advisory services to clients and ensuring compliance with all relevant tax regulations.**Company Overview:** InCorp Advisory Services Pvt...
-
mumbai, India Setu Full timeJob Description: Manager/Senior Manager - Customer Advisory SolutionsWe at Setu are looking for those who share our core belief - “Every Day is Game Day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.Role Purpose:The Solutions Manager is a critical...
-
Corporate Tax Advisory Manager
4 weeks ago
Mumbai, Maharashtra, India InCorp Advisory Services Pvt Limited Full timeInternational Taxation RoleWe are looking for an experienced Senior Manager / Manager to join our International Taxation and FEMA department. The ideal candidate will have a strong background in tax advisory services and experience working with clients in India.Key Responsibilities:Advise on corporate tax matters, including transfer pricing and...
-
Mumbai, India Bespoke Advisory Full timeJob Title: Graduate Recruitment Consultant - MUST RESIDE IN MUMBAILocation: Central Mumbai, Office-Based RoleSalary: Up to ₹25,000 per month (depending on experience)Reports to: Director, Bespoke AdvisoryPosition Overview Are you a recent graduate or school leaver looking to kickstart an exciting career in recruitment? Bespoke Advisory is seeking two...
-
mumbai, India Bespoke Advisory Full timeJob Title: Graduate Recruitment Consultant - MUST RESIDE IN MUMBAILocation: Central Mumbai, Office-Based RoleSalary: Up to ₹25,000 per month (depending on experience)Reports to: Director, Bespoke AdvisoryPosition Overview Are you a recent graduate or school leaver looking to kickstart an exciting career in recruitment? Bespoke Advisory is seeking two...
-
Compliance and Advisory Expert
4 weeks ago
Mumbai, Maharashtra, India InCorp Advisory Services Pvt Limited Full timeJob Description:We are seeking an experienced Senior Manager to join our International Taxation team at InCorp Advisory Services Pvt Limited. As a key member of our team, you will be responsible for providing comprehensive tax advisory services, ensuring compliance with all relevant regulations, and leading teams to deliver high-quality results.Key...
-
mumbai, India Bespoke Advisory Full timeJob Title: Remote Recruitment Consultant - MUST RESIDE IN MUMBAI Location: Central Mumbai, Office Based RoleSalary up to ₹35,000 per month depends on experienceReports to: Director, Bespoke AdvisoryPosition OverviewWe are looking for two enthusiastic and entrepreneurial-minded Recruitment Consultants based in Mumbai to join our growing team. This is a...
-
mumbai, India Bespoke Advisory Full timeJob Title: Graduate Recruitment Consultant - MUST RESIDE IN MUMBAILocation: Central Mumbai, Office-Based RoleSalary: Up to ₹25,000 per month (depending on experience)Reports to: Director, Bespoke AdvisoryPosition OverviewAre you a recent graduate or school leaver looking to kickstart an exciting career in recruitment? Bespoke Advisory is seeking two...
-
mumbai, India Bespoke Advisory Full timeJob Title: Graduate Recruitment Consultant - MUST RESIDE IN MUMBAI Location: Central Mumbai, Office-Based Role Salary: Up to ₹25,000 per month (depending on experience) Reports to: Director, Bespoke Advisory Position Overview Are you a recent graduate or school leaver looking to kickstart an exciting career in recruitment? Bespoke Advisory is seeking...
-
Senior Manager
4 weeks ago
Mumbai, Maharashtra, India InCorp Advisory Services Pvt Limited Full timeJob Overview:InCorp Advisory Services Pvt Limited seeks an experienced Senior Manager to join its International Taxation team. This role requires providing strategic tax advisory services, managing tax compliance, and leading teams to deliver high-quality results.Responsibilities:Lead the International Taxation team and develop strategies to enhance tax...
-
InCorp Advisory Services
2 months ago
Mumbai, India InCorp Advisory Services Pvt Limited Full timeSenior Manager - International Taxation Job Description:A highly qualified and experienced Senior Manager / Manager for our International Taxation and FEMA department. The successful candidate will be responsible for providing comprehensive tax advisory services and ensuring compliance with all relevant regulations. Key Responsibilities:- Provide Corporate...
-
Associate - Customs Advisory
2 weeks ago
Mumbai, India Lakshmikumaran & Sridharan Full time**Job Details**: *** **Job Title**: Associate - Customs Advisory - Mumbai **Experience Required**: 0.00 to 2.00 years **Job Description**: - ASSOCIATE - CUSTOMS ADVISORY - MUMBAI - Essentials: - Qualification: CA or LLB from a premier Law School with a strong academic track record. - Prior experience in Indirect Tax would be preferred i. e. Customs,...
-
Accounting and Advisory Professional
4 weeks ago
Navi Mumbai, Maharashtra, India FinAKS Advisory Services Pvt Ltd Full timeAbout UsFinAKS Advisory Services Pvt Ltd is a leading provider of accounting and advisory services to clients across various industries.We are committed to delivering high-quality services that meet the needs of our clients, and we are seeking a highly skilled Financial Management Associate to join our team.The successful candidate will have the opportunity...
-
Accounting Manager
4 weeks ago
Mumbai, Maharashtra, India LiveCo Full timeAccounting Manager - Tax Advisory:LiveCo is seeking an experienced Accounting Manager - Tax Advisory to lead our tax advisory team. As a seasoned professional, you will be responsible for managing tax advisory projects, supervising tax staff, and ensuring compliance with all relevant U.S. tax laws and regulations.">About the Role:In this leadership role, you...
