Business Manager_Startup

Act as a bridge between the organization and the client to nurture / develop a relationship for mutual benefit and increase market share. Additionally, handle effectively Order Booking, Account Management, Customer Retention, Project Feasibility Customer Satisfaction, Key customer engagements, Inter-functional and Intra functional Interaction Process Flow and SLA adherence Information.

Increase Revenue from Data, Mobile & Fixed line Business

· Develop new leads from identified accounts, coordinate kick off meetings, review customer requirements, identify Airtel Business capabilities for designing resolutions, ensuring preparation of RFS and project take-off.

· Ensure Account Coverage and Account Management with select industry clients and improve the revenues from accounts and manage the overall profitability for an account.

· Develop Account based strategy i.e. understanding the existing telecom solutions and proposing solutions to maximize share of business

· Understand the business, market needs and the competitive environment of the client

Enhance customer experience and delight

· Define customer impacting KPIs, review and monitor processes and continuously improve customer support processes and manage the customer retention through churn control and effective rate control

· Ensure adherence to SLA, project delivery and collections and have a keen eye towards customer satisfaction.

· Build the relationship with the customer by helping the customer get the best customized solution s/he can get.

Account Penetration & Account Planning

· Ensure account planning for the accounts both in terms of the breadth & width of the account.

· Help move the account over the continuum and get certification from the customer.

Team Development

· Groom a strong, empowered team, which drives business with self-initiative and provides bench strength to the organization