Salesforce Administrator

4 weeks ago

Pune, Maharashtra, India Zeta-V Technology Solutions Ltd Full time

About the Role

We are seeking an experienced Salesforce Administrator to join our team. In this role, you will be responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce CRM platform. The ideal candidate will have a deep understanding of Salesforce functionality and be able to optimize the system to meet our business needs.

Key Responsibilities

  • Serve as the primary system administrator for the Salesforce environment with 200+ users
  • Handle all basic administrative functions including user account maintenance, role hierarchies, security controls, and data integrity
  • Maintain and develop Salesforce solutions including workflows, approval processes, custom objects, custom fields, page layouts, and validation rules
  • Create and maintain comprehensive documentation for processes, policies, application configuration, and help related materials
  • Complete regular internal system audits and prepare for upgrades and new releases
  • Work with stakeholders to identify and gather requirements, design solutions, and implement new processes
  • Provide end-user training and first-line support for Salesforce users
  • Build and maintain custom reports and dashboards as requested by management
  • Design and develop advanced dashboards to provide actionable insights for different departments
  • Continuously improve and optimize the CRM system to drive adoption, efficiency, and ROI
  • Manage data migration, integration, and quality initiatives
  • Perform regular data cleaning and maintenance to ensure data integrity and accuracy within SFDC
  • Stay current with new Salesforce features and functionality

Qualifications

  • 3+ years of experience as a Salesforce Administrator ideally in a B2B environment supporting 100+ users.
  • Salesforce Administrator Certification (ADM 201) required; additional certifications preferred
  • Advanced knowledge of Salesforce configuration (profiles, roles, users, workflows, approval processes, etc.)
  • Experience with Salesforce Sales Cloud and Service Cloud
  • Strong understanding of Salesforce best practices and functionality
  • Proficiency in data management and data quality processes
  • Experience with Salesforce integrations (particularly NetSuite Financials) and app ecosystem
  • Experience integrating Salesforce with marketing automation platforms, particularly Pardot, is highly desirable
  • Excellent problem-solving and communication skills
  • Ability to translate business needs into functional requirements
  • Strong project management skills and attention to detail
  • Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience)

Technical Skills

  • Salesforce Sales Cloud and Service Cloud
  • Salesforce data loader and import tools
  • Salesforce reporting and dashboard creation
  • AppExchange applications management
  • Experience with Lightning Experience
  • Basic understanding of SQL and database structure
  • Experience with data migration and integration tools (MuleSoft, Jitterbit, etc. is a plus)
  • Basic understanding of HTML and CSS

Soft Skills

  • Excellent verbal and written communication abilities
  • Strong interpersonal skills for working with various stakeholders
  • Proactive problem-solving approach
  • Detail-oriented with excellent analytical skills
  • Ability to prioritize and manage multiple projects simultaneously
  • Customer service orientation and training capabilities

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