Order Management Specialist
2 weeks ago
Manage the service side of customer relationships including escalation, implementation, and execution of EDI onboarding of trading partners
Monitor daily incoming orders through EDI and all marketplaces: analyze and resolve order or document errors/issues
Validating, processing, and monitoring of all wholesale sales orders with EDI retailers, and 3PL WMS including checking prices, SKUs, and quantities
Ensuring proactive communication with our internal teams, vendors and customers
Montior and execute procedures for chargebacks received from retail trading partners, marketplace orders and vetting possibly fraudulent orders
Maintain account files according to established procedures
Organize and oversee special projects, which may or may not be order related.
Qualifications
2+ years’ experience with EDI, wholesale and D2C order processing
Processing EDI transactions: purchase order (850), purchase order change (860), order status (855), routing (753), ASN (856), invoice (810), inventory (846), functional acknowledgement (997) & a working knowledge of UCC 128 label requirements
Proficient in ANSI X.12 standards, CSV, flat files & communication protocols such as FTP, SFTP, HTTP, AS2.
BOL creation, shipment preparations and Routing Guide comprehension. Understanding what is necessary to meet the trading partner’s pick/pack and ship requirements
Expert Excel Skills
Excellent verbal and written English communication skills
Must be detail oriented, capable of following complex procedures which require tracking of pending items for timely follow-up and adjust to account for high priority tasks.
Ability to troubleshoot one’s own problems and determine necessary course of action to resolve.
Systems/Software we use:
NetSuite
Airtable
Monday.com
Stedi EDI Platform
Shopify- for D2C and Wholesale
Amazon Seller Central
Walmart Seller Center
3PL Warehouse Management Systems
Microsoft Office- Heavy Excel
Slack
Zoom
Location: Remote
Work Experience: 5 years
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