Technical Support Specialist

4 days ago

Pune, India Zocdoc Full time
We are a tech company at the beginning of a better healthcare experience. We created Zocdoc to solve patient problems, beginning with online appointment-booking and we haven’t stopped building since.

With Zocdoc, you can see doctors’ open appointment times and book instantly online, make informed choices with verified reviews, and stay on top of important checkups with tailored reminders. Patients are empowered through Zocdoc to access highly qualified doctors for their healthcare needs.

What you’ll do:Work within the IT Support Team to provide excellent customer service, effective response times and expert insights into general and sometimes complex support issues.Working in Night shift (6pm-3am) Providing WFH/On-site.Experience in

Google Workspace admin is a must.Supporting

on-site/remote desktop computing issues (PCs/Macs) as well as submitting repair requests to manufacturers for damaged machines.Provides basic support and assistance for Zocdoc users in relation to a variety of software applications and hardware systems.Ensure quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction are adhered to.Assist other IT support staff with

operational procedures and troubleshooting issues .Create and maintain detailed documentation for systems and processes managed by the Enterprise IT team, for both end-users and other IT staff.Communicate promptly throughout the ticket lifecycle to maintain a high level of client satisfaction by responding promptly to client requests according to published SLAs.Performing

IT support tasks such as desk setups, inventory counts, organizing, audits, meeting room setups, etc.

and other duties as assigned.Systems administration of core IT services (on-prem and SaaS), including process automation, configurations, and improvements within these tools.Hardware and software asset management.Staff onboarding and off-boarding, including machine imaging and account creation/configuration.

You’ll enjoy this role if you are…A self starter and have an entrepreneurial mindsetExcited about learning new technologiesExcited to use technology to enhance the consumer experience

You’ll be successful in this role if you have…Bachelor’s degree in Computer Science or related field or a mixture of IT-related certifications and relevant experience.2+ years experience in a progressively responsible technical support or helpdesk roleStrong customer service background required.Ability to identify common user experience issues and analyze root causes, delivering and implementing viable solutions at scale.Experience with some of the following:

G Suite Apps, JIRA, Confluence, Slack, and Bettercloud .On-site and remote desktop troubleshooting skills for PC and Mac, software and hardware.Proficiency with MS Windows domain environment (Windows Server, Active Directory, LDAP, DHCP, license management, workstation imaging, access controls)Familiar with

AzureAD, Intune EndpointsProficiency with Single Sign-On and Multi-Factor authentication.Experience with

JAMF/JSS Suite.Scripting experience (BASH, PowerShell, or similar).

What you’ll get:An incredible team of smart and supportive peopleA home at one of the best places to work (Crain’s has named NYC office as a Best Place to Work multiple times)A competitive compensation package, including attractive medical insuranceAmazing perks – catered lunch, Ping Pong, Cell Phone reimbursement etc.The chance to create a better healthcare experience for millions of patients

LocationOur office is located in Koregaon Park, looking for candidates who can work from the office all 5 days

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