▷ [Immediate Start] Application Support Executive

2 weeks ago


Mumbai, India TeamLease Edtech Full time
About TeamLease Edtech

TeamLease Edtech is India’s leading learning solutions company providing comprehensive services

across Universities and Corporates: We help Universities launch, run and manage their own Online

Programs, help Institutes improve the employability of their students through our skilling programs,

and help Corporates upskill & reskill their workforce to improve productivity and build a talent

supply chain. TeamLease EdTech provides a modular multi-modal classroom model of learning that

works across multiple classrooms - Online, Onsite, On-Job, and Virtual to provide a seamless

learning experience to the learner. TL Edtech has an exclusive partnership with 40 of India’s largest

Universities across 16 Indian states, trains 3.5 Lakh students on its platform through 9 Indian

languages, works with 4500 corporates in their upskilling/skilling initiatives, and manages over 200

degree, diploma, certificate programs.

Job Description

Responsibilities:

- Provide first-level contact and convey resolutions to customer issues.- Properly escalate unresolved queries to the next level of support.- Track, route, and redirect problems to correct resources.- Follow up with customers, provide feedback and see problems through to resolution- Ensure proper recording, documentation, and closure.- Recommended procedure modifications or improvements- Preserve and grow your knowledge of help desk procedures, products, and services.

Requirements:

- Completed Class XII.- Basic understanding of computer systems, mobile devices, and other tech products.- Proficiency in English.- Excellent communication skills.- BSc/BCA/BA in IT, Computer Science or relevant fields is a plus Benefits:- Sponsorship based on merit to any BSc/BCA course with any of TL Edtech signed Universities- Opportunity to grow and advance in a thriving company.

Location

Mumbai (Borivali East)

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