▷ [Immediate Start] Application Support Executive
2 weeks ago
TeamLease Edtech is India’s leading learning solutions company providing comprehensive services
across Universities and Corporates: We help Universities launch, run and manage their own Online
Programs, help Institutes improve the employability of their students through our skilling programs,
and help Corporates upskill & reskill their workforce to improve productivity and build a talent
supply chain. TeamLease EdTech provides a modular multi-modal classroom model of learning that
works across multiple classrooms - Online, Onsite, On-Job, and Virtual to provide a seamless
learning experience to the learner. TL Edtech has an exclusive partnership with 40 of India’s largest
Universities across 16 Indian states, trains 3.5 Lakh students on its platform through 9 Indian
languages, works with 4500 corporates in their upskilling/skilling initiatives, and manages over 200
degree, diploma, certificate programs.
Job Description
Responsibilities:
- Provide first-level contact and convey resolutions to customer issues.- Properly escalate unresolved queries to the next level of support.- Track, route, and redirect problems to correct resources.- Follow up with customers, provide feedback and see problems through to resolution- Ensure proper recording, documentation, and closure.- Recommended procedure modifications or improvements- Preserve and grow your knowledge of help desk procedures, products, and services.
Requirements:
- Completed Class XII.- Basic understanding of computer systems, mobile devices, and other tech products.- Proficiency in English.- Excellent communication skills.- BSc/BCA/BA in IT, Computer Science or relevant fields is a plus Benefits:- Sponsorship based on merit to any BSc/BCA course with any of TL Edtech signed Universities- Opportunity to grow and advance in a thriving company.
Location
Mumbai (Borivali East)
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