Network Operations Center

2 weeks ago

india Staff Domain Inc. Full time
Job Description
Job Summary:
As an Overnight NOC (Network Operations Center) Technician, you will play a crucial role in ensuring the stability, integrity, and efficient operation of our company's network infrastructure during non-business hours. You will monitor network performance, troubleshoot issues, and coordinate with various teams to maintain optimal network functionality.
Job Responsibilities:
  • 24/7 Network Monitoring: Monitor network performance and availability using network management tools, and respond to alerts and notifications in a timely manner.
  • Incident Management: Identify, investigate, and troubleshoot network issues, escalating to appropriate teams when necessary. Act as the first point of contact for network-related incidents during overnight shifts.
  • Problem Resolution: Diagnose and resolve network faults, including hardware, software, and connectivity issues, utilizing troubleshooting procedures and technical expertise.
  • Documentation: Maintain accurate logs and documentation of network events, incidents, and resolutions. Update knowledge base articles and procedural documentation as needed.
  • Communication: Effectively communicate with internal teams and external vendors to coordinate maintenance activities, implement changes, and resolve issues during overnight hours.
  • Emergency Response: Respond promptly to emergency situations such as network outages, security breaches, or system failures, implementing mitigation strategies and communicating updates to stakeholders.
  • Continuous Improvement: Identify opportunities for process improvement, automation, and optimization of network monitoring and management procedures to enhance overall efficiency and reliability.
  • Compliance: Ensure adherence to company policies, procedures, and security standards, including compliance with regulatory requirements and industry best practices.

The staggered shifts are as follows (PH Time – includes 1 hour break):
• Shift 1: 5AM – 2PM
• Shift 2: 1PM – 10PM
During an initial training period (est. 2 weeks), employee is to work the same office hours as us. Their hours are below in PH time:
• 9PM – 6AM
All times above are to subject to a +1 hour adjustment after November 3rd to account for the end of Daylight saving time:
• Shift 1: 6AM – 3PM
• Shift 2: 2PM – 11PM
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
  • Background in working in the MSP environment is huge advantage
  • US or any Western region experience is a plus but not required
  • Proven experience in network operations, network administration, or a similar role, with a strong understanding of networking principles and protocols (TCP/IP, DNS, DHCP, SNMP, etc.).
  • Previous experience working as a NOC Technician or in a similar IT support role, preferably in an overnight shift capacity.
  • Proficiency in using ConnectWise Automate as remote monitoring system and/or ConnectWise Manage ticketing system is a huge advantage
  • Strong understanding of networking concepts, protocols, and technologies.
  • Experience with Windows server environment.
  • Excellent problem-solving and analytical skills.
  • Ability to work independently and prioritize tasks effectively in a fast-paced environment.
  • Strong communication and interpersonal skills.
  • Microsoft Azure Certification is a huge advantage but not required.

Additional Job Details:

Set-up and Location: Office-based (Ortigas, Alabang, Pampanga, Cebu)
Work Schedule: 12:00 PM-9:00 PM (AEST) | 10:00 AM-7:00 PM (PH Time)
Employment Type: Full-time
All interviews and other hiring requirements are done virtually or through video calls or emails.
Requirements
Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience. Background in working in the MSP environment is huge advantage US or any Western region experience is a plus but not required Proven experience in network operations, network administration, or a similar role, with a strong understanding of networking principles and protocols (TCP/IP, DNS, DHCP, SNMP, etc.). Previous experience working as a NOC Technician or in a similar IT support role, preferably in an overnight shift capacity. Proficiency in using ConnectWise Automate as remote monitoring system and/or ConnectWise Manage ticketing system is a huge advantage Strong understanding of networking concepts, protocols, and technologies. Experience with Windows server environment. Excellent problem-solving and analytical skills. Ability to work independently and prioritize tasks effectively in a fast-paced environment. Strong communication and interpersonal skills. Microsoft Azure Certification is a huge advantage but not required.

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