Student Support Executive

4 weeks ago

Hyderabad, India Aster Health Academy Full time

The Role

Were looking for a Student Success Member who will be the go-to person for our enrolled students. This isn't just about answering questions – it's about making sure students feel heard, supported, and motivated to complete their courses. You'll be handling everything from managing tough conversations with irate students to conducting engaging orientation sessions, coordinating with faculty for clinical attachments, and even building a referral network that contributes to revenue growth.

If you enjoy working closely with people, can balance empathy with problem-solving, and are great at communication, this role is for you.

What You'll Do

  • Be the first point of contact for students – answering queries, solving issues, and managing escalations.
  • Handle conversations with tough or frustrated students calmly and professionally.
  • Motivate and nudge students to stay on track and complete their courses.
  • Conduct orientation and immersion programs to set students up for success.
  • Keep internal teams updated on student progress and escalate issues when needed.
  • Communicate with faculty regarding classes, clinical attachments, and student updates.
  • Coordinate clinical attachments and ensure they run smoothly.
  • Build strong relationships with students and faculty to generate referrals.
  • Manage the referral pool and support revenue growth through referral opportunities.
  • Document interactions, track issues, and make sure resolutions are followed through.

What We're Looking For

  • Graduate
  • 2–4 years of experience in student support, academic operations, or customer service.
  • Excellent written and spoken communication skills in English ,Hindi and Local language ; knowing multiple languages is a plus.
  • Confidence in handling tough conversations and resolving conflicts.
  • Strong presentation skills for orientations and student sessions.
  • The ability to persuade, build trust, and generate referrals.
  • Someone who's organized, proactive, and comfortable multitasking.
  • Tech-friendly, with experience using LMS platforms and good with the full MS Office suite (Excel, Word, PowerPoint, Outlook, etc.).

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