Customer Quality Manager
4 weeks ago
Position Title: Customer Quality Manager
Reporting To: Plant Quality Manager
Location: Shenzhen Plant 6 to 1 year then move to Ganzhou
General tasks and Responsibilities:
Manage internal, Advanced Warehouses, Customer claims, and Warranty Quality issues
Identify root cause and define permanent corrective and Preventive actions
Ensure compliance and assist with adherence to IATF 16949
Improve the Quality Performance KPIs in daily, weekly, and Monthly basis
Promote the use of customer preferred techniques for continuous improvement such as FMEA, Six-Sigma, Poka-Yoke (Error Proofing).
Participate in cross-functional teams in new Launches and in Serial Projects
Lead Customer quality audits and ensure Process and Product Audits are conducted
Contribute to the department Company improvement activities through lessons learned.
People ManagementLead and support groups of quality Supervisors and Quality Engineers.
Train and Provide guidance to other team members.
Skills & Attributes:Fluent communication in English with overseas Customers
Champion in Problem Solving: 8D, A3, Fishbone, 5Whys, DMAIC
Mastery of VW Group CSR: Formel Q, VDA, VDA 6.3 Process Audit, VDA 6.5 Product Audit
Strong knowledge of Quality Tools: APQP, FMEA, PPAP, SPC and MSA,
Mastery of quality systems IATF16949
Lean Six Sigma Certification is highly preferred
Understanding of cost and financial impacts.
Salary & Benefits:
Salary Range: Around 22K GBP Possible Increase by 2 to 3K GPB after Probation
Bonus Range: 500 USD Illegible after Probation
Housing: Arranged by Company
Probation: 3 to 6 Months to be decided in the offer
Experience Range 5-7 years in Mechanisms Auto industry,
Qualification should be Degree,
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