Customer Quality Manager

4 weeks ago


pune, India HRM INFO Full time


Position Title: Customer Quality Manager

Reporting To: Plant Quality Manager

Location: Shenzhen Plant 6 to 1 year then move to Ganzhou

General tasks and Responsibilities:

Manage internal, Advanced Warehouses, Customer claims, and Warranty Quality issues

Identify root cause and define permanent corrective and Preventive actions

Ensure compliance and assist with adherence to IATF 16949

Improve the Quality Performance KPIs in daily, weekly, and Monthly basis

Promote the use of customer preferred techniques for continuous improvement such as FMEA, Six-Sigma, Poka-Yoke (Error Proofing).

Participate in cross-functional teams in new Launches and in Serial Projects

Lead Customer quality audits and ensure Process and Product Audits are conducted

Contribute to the department Company improvement activities through lessons learned.

People Management

Lead and support groups of quality Supervisors and Quality Engineers.

Train and Provide guidance to other team members.

Skills & Attributes:

Fluent communication in English with overseas Customers

Champion in Problem Solving: 8D, A3, Fishbone, 5Whys, DMAIC

Mastery of VW Group CSR: Formel Q, VDA, VDA 6.3 Process Audit, VDA 6.5 Product Audit

Strong knowledge of Quality Tools: APQP, FMEA, PPAP, SPC and MSA,

Mastery of quality systems IATF16949

Lean Six Sigma Certification is highly preferred

Understanding of cost and financial impacts.

Salary & Benefits:

Salary Range: Around 22K GBP Possible Increase by 2 to 3K GPB after Probation

Bonus Range: 500 USD Illegible after Probation

Housing: Arranged by Company


Probation: 3 to 6 Months to be decided in the offer


Experience Range 5-7 years in Mechanisms Auto industry,


Qualification should be Degree,



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