Oracle SCM Fusion Consultant

Found in: Whatjobs IN C2 - 2 weeks ago

Bengaluru, India Oracle Full time
  • 5 to 10 years of experience in Implementation, support or upgrade of Oracle SaaS SCM Suite.
  • The Position is for a Functional Support Analyst with a technical background in Fusion ERP Suite of SCM products (Demand Planning and Supply Planning) responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
  • The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems.
  • The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
  • The key skills put to use on a daily basis are - high-level techno-functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise. It is an opportunity to work with Cloud customers. It includes:
  • Work directly with Customers for
  • Advising on complex use of Oracle products
  • Resolving highly complex and mission-critical issues
  • Manage highly complex and critical customer issues
  • Serve as Situation Manager on highly sensitive issues
  • Consult with Management in directing resolution of critical customer situations
  • Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions
  • Formal mentoring for promoting the technical and professional development of others
  • Creation/review of Knowledge Articles


Qualifications:


  • Must Have Skills
  • 5+ years of experience in Implementation, support, or upgrade of SaaS SCM suite of products(Demand Planning and Supply Planning) with at least 1 implementation experience on SaaS SCM Products – Demand Planning, Supply Planning, BI Publisher and knowledge on Oracle Integration Cloud.
  • Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge.
  • Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios
  • Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.
  • Work with users to troubleshoot and resolve issues, answers business questions provides data analysis
  • Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts
  • Conduct training and knowledge sharing sessions


  • Nice to Have Skills
  • Should have good knowledge on Fusion Cloud architecture, setup manager and activities.
  • Knowledge of FBDI and OTBI reports development
  • Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.
  • Knowledge of Security setup would be an added advantage.
  • Experience in one of the following areas is seen as an advantage:
  • XML
  • Java, J2EE and Oracle ADF
  • SOA and Web Services

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