Pega CDH

6 hours ago

Bengaluru, India Cynergy Services Full time

Role:-
Pega CDH – Lead System Architect

Experience:- 7+ years

Location:-
Chennai/ Bangalore

Notice Period:- 30 days

Job Description:

 7+years of experience in Pega and 3-4 years of experience in Pega CDH

 Pega CSSA Certification and Pega Decisioning Consultant

 Experience in Pega CDH 8.X or higher versions and NBAD framework.

 Proven track record of delivering hyper-personalized solutions using NBA strategies across

inbound and outbound channels in both batch and real-time mode

 Hands-on experience with Pega CDH components like ADM, DSM, Value Finder, Customer

Profiler, etc.

 Proficiency in SQL, JSON, real-time decisioning, and object-oriented programming principles.

 Translate business requirements into decisioning logic, including Next-Best-Action (NBA)

strategies, engagement policies, and offer flows.

 Design and configure core decisioning logic using Pega CDH, including rules, propositions,

treatments, and decision data flows.

 Provide thought leadership and technical guidance to teams on Pega decisioning best

practices.

 Lead the development and configuration of Adaptive Decision Manager (ADM) , interaction

history , decision strategy management and other Pega CDH components

 Ensure seamless integration of decisioning frameworks with enterprise systems like CRM and

data lakes.

 Conduct peer reviews and manage quality assurance processes for decisioning logic.

 Collaborate with data scientists to analyse customer interactions and optimize adaptive

models.

 Manage the end-to-end delivery of Pega CDH solutions in Agile environments.

 Create post-implementation support documentation and resolve production defects.

 Monitor application performance to ensure scalability and efficiency.

 Implement governance standards for architecture, data privacy, and security compliance.

 Mentor and lead a team of Pega NBA Designers or developers.

 Coordinate tasks such as proposition builds, customer data flow updates, and interaction

updates.

 Good understanding and experience in Client Server applications, Digital applications, and

Business Functions

 Designing and implementing REST API, Kafka and FTP based integrations

 Strong analytical skills with the ability to summarize data into actionable insights.

 Excellent communication skills to interact with both technical and non-technical stakeholders.

 Designing in alignment with Clients Business objective

Good to have skills:


• Pega Lead system architect.


• Knowledge in externalisation of Cassandra , KAFKA, Elastic search


• Familiarity with DevOps practices such as CI/CD pipelines for deployment automation.


• Knowledge of emerging trends in marketing automation and hyper-personalization.

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