customer service process

2 months ago


noida, India Nexus Hire Full time
Overview: The role of aCustomer Service Process is crucial to our organization as itdirectly impacts the customer experience. This role involvesproviding efficient and effective support to our customersresolving their queries and ensuring their satisfaction with ourproducts and services.KeyResponsibilities:
  • Responding tocustomer inquiries via phone email orchat
  • Resolving customer problems quickly andefficiently
  • Providing product information tocustomers
  • Handling and resolving customercomplaints
  • Processing orders forms applicationsand requests
  • Identifying and escalatingpriority issues
  • Keeping records of customerinteractions transactions comments andcomplaints
  • Communicating and coordinating withinternal departments
  • Ensuring customersatisfaction and providing professional customersupport
  • Contributing to team efforts to achievecustomer satisfaction
  • Providing feedback on theefficiency of the customer serviceprocess
  • Maintaining a positive empathetic andprofessional attitude towardcustomers
  • Assisting in training and mentoringnew hires
  • Adhering to company policies andprocedures
  • Meeting and exceeding performancetargets
RequiredQualifications:
  • High school diplomaor equivalent
  • Proven customer supportexperience or experience as a client servicerepresentative
  • Strong phone contact handlingskills and active listening
  • Familiarity withCRM systems and practices
  • Customer orientationand ability to adapt/respond to different types ofcharacters
  • Excellent communication andpresentation skills
  • Ability to multitaskprioritize and manage time effectively
  • Abilityto work well in a team environment
  • Strongproblemsolving skills
  • Good computer skills andknowledge of relevant software
  • Patience whenhandling tough cases
  • Empathy and the ability tounderstand and address customerneeds
  • Availability to work inshifts
  • Professional and friendlydemeanor
  • Preferred: Associate s or Bachelor sdegree

communication,computerskills,customer service,product knowledge



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