Lead Consultant, Global Scape Developer/Admin

3 weeks ago

mumbai, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Lead Consultant, Global Scape Developer/Admin

In this role, GlobalScape Developer will be responsible fordesigning, developing, and implementing integration.

Also support the Application platform and interfaces which are In-production.

Responsibilities

·Expertise in Developing and Supporting production interfaces.

·Administer Electronic File Transfer Program using GlobalScape

·Maintain compliance to avoid risks of outages or compromised data Communicate ideas and information effectively via oral and written communication to diverse audiences.

·Ensure the security of file transfers utilizing protocols such as HTTPS, FTPS, SFTP

·Create PowerShell Scripts for file transfers and utilities.

·Resolve technical problems effectively and efficiently working with internal functional and software development teams, and external vendors to identify root causes and solutions.

·Log service requests with vendors and coordinate diagnostics, requested actions and testing with functional teams.

·Identify and implement system process improvements leveraging the software, best practices, automation, innovation and technology upgrades.

·Contribute to the creation of Support Design Specification and Support Supplement Documents.

·Provide ad-hoc reporting as required by the business.

·Adhere to Customer Solution Delivery Framework, Incident Management, and Change Management procedures.

·Lead or assist with day-to-day service delivery issues and processes as required.

·Work with project teams to understand the concepts and technical infrastructure of the to-be implemented modules/functionalities and create / document operations procedures.

Understanding of Agile development and DevOps Qualifications we seek in you

Minimum Qualifications

·BE/B Tech/MCA/B.Sc

·Excellent written and verbal communication skills

Preferred Qualifications/ Skills

·Experience working on production tickets.

·Global Scape Administration.

·Global Scape File transfer tool working knowledge.

·INC Management, Problem Management and other ITIL processes

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