Service Engineering Specialist

3 weeks ago


Navi Mumbai, India ManpowerGroup India Full time

PURPOSE OF THE POSITION : As a Service Engineer you will be responsible for the commissioning, maintenance, troubleshooting, and repair of container handling equipment. Your expertise will ensure optimal performance and reliability of spreaders in various operational environments.


KEY ACCOUNTABILITIES

Installation and Commissioning:

  • Oversee the installation and commissioning of spreaders at customer sites.
  • Ensure compliance with safety standards and operational requirements.

Maintenance and Repairs:

  • Conduct routine maintenance and inspections to ensure equipment reliability.
  • Diagnose and troubleshoot technical issues, providing effective repair solutions.

Technical Support:

  • Provide on-site and remote technical support to customers and service teams.
  • Collaborate with cross-functional teams to resolve complex technical challenges.

Training:

  • Train customer personnel on the proper operation and maintenance of spreaders.
  • Develop training materials and documentation as needed.

Documentation:

  • Maintain accurate service records, including maintenance logs and service reports.
  • Provide feedback to engineering teams for product improvements based on field experiences.

Customer Relations:

  • Build and maintain strong relationships with customers to ensure satisfaction and loyalty.
  • Act as a liaison between customers and the company for service-related inquiries.


POSITION REQUIREMENTS

Education:

  • Bachelor’s bachelor degree/diploma in Mechanical Engineering, Electrical Engineering, or a related field.

Experience:

  • Proven experience as a service engineer or technician, preferably in the material handling or container handling industry.
  • Familiarity with spreaders or similar equipment is highly desirable.


Work Environment:

  • This position may require travel to customer sites, sometimes in challenging environments.
  • Flexibility to work irregular hours, including evenings and weekends, may be required.


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