Centre Manager IELTS

2 months ago

chandigarh, India Raffles Educity Full time

Function/Department : Centre Operations

Division : Branch Office

Job Purpose:

The job holder is responsible to manage the operations of the IELTS Coaching Centre with the objective of ensuring the achieving of full seat capacity utilisation and high success rates of students in the IELTS exam.

The job holder is also responsible for ensuring high academic standards and discipline in the Coaching centre with the objective of being the “Most preferred Coaching Centre for IELTS”

Key Accountabilities :

The position is responsible for:

To monitor operations of the Centre to ensure there is full seat capacity utilisation for IELTS coaching To design, deploy and operationalise framework for regular assessment of students’ performance and ensure regular measurement of the same To share regular feedback with faculty on students performance and identify corrective measures and initiatives to ensure high student success rates To drive initiatives to ensure achievement of IELTS Result Success Rate targets To ensure the Drop Out rate post joining IELTS classes is minimal / within prescribed limits and achievement of high Retention rates of joined students To devise the framework for assessment of Faculty performance and ensure regular recording and monitoring the Faculty Performance To coach the Faculty to ensure highs standards of academic excellence and positive student feedback To actively engage with the Faculty to ensure low attrition and high standards of performance by the faculty To supervise the working of Front Desk Executives at the IELTS Centre to ensure the effective and efficient front desk operations To train and coach the Front Desk Executives to ensure high standards of student experience To maintain mechanism for regular interaction with the students to gain and insight into the challenges faced by the students and support required by students To ensure timely corrective action is taken to resolve all challenges faced by the students

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