Client director — strategic accounts

4 weeks ago


Noida, India TECEZE Full time

110%.- Gross margin: Deliver portfolio GM targets with Yo Y margin improvement.- Forecast accuracy: Within ±10% by quarter.- Delivery performance: ≥ 98% SLA attainment; reduction in Sev‑1/Sev‑2 incidents; demonstrable continuous improvement.- Customer sentiment: CSAT ≥ 4.5/5 and NPS ≥ +50; strong executive advocacy and references.- People: Team engagement and retention; clear development plans; succession readiness.Qualifications- 12+ years in IT services/managed services, including 5+ years owning enterprise accounts and multi‑million‑dollar portfolios (ideally $25 M+; comfort at $50 M scale).- Proven leadership across sales, presales, delivery, and customer success for enterprise/global accounts.- Demonstrated success leading RFPs/proposals, negotiating MSAs/SOWs, and managing commercials & P&L.- Deep understanding of Digital Workplace, Field Services/FSO, End‑User Compute, Datacenter/Infra, and related service models (ITIL).- Strong executive presence, stakeholder management, and C‑suite communication skills.- Proficiency with Salesforce (or similar CRM), Service Now/ITSM, Jira/Confluence, and advanced Excel/Power Point.- Bachelor’s degree required; MBA/ITIL/PMP preferred.



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