Only 24h Left: Technical Writer
2 months ago
As an ideal candidate, you have proven know-how of technical information within software development. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.
Objectives of this Role
- Develop comprehensive documentation that meets organizational standards- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content- Write user-friendly content that meets the needs of the target audience, turning insights into language that sets our users up for success- Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications- Evaluate current content and develop innovative approaches for improvement
Daily and Monthly Responsibilities
- Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation- Work with development and support leads to identifying all documentation repositories, revise, and edit, and determine the best solution for data compilation and centralized storage- Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
Requirements
- Preferred Background - B.SC. IT, BE, BCA, etc.- 1-3 years’ industry experience as an effective technical writer- Proven ability to quickly learn and understand complex topics- Excellent English- Previous experience writing documentation and procedural materials for multiple audiences- Superior written and verbal communication skills, with a keen eye for detail- Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
Preferred Qualifications
- Proven ability to handle multiple projects simultaneously, with an eye for prioritization- Firm understanding of the systems development life cycle (SDLC)- Previous software development experience- Certification through the Society for Technical Communicators- Experience using XML tools to create documentation
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