Shift Lead

3 weeks ago


Bengaluru, India Computacenter Full time

Dear Applicant,


We at Computacenter have few opportunities for Shift Lead’s (ITIL – IM, PM, CM, MIM) for Bangalore location.


If this opportunity interests you, please share your updated resume to


Role : Shift Lead (ITIL – IM, PM, CM, MIM)

Experience : 5yrs to 12yrs

Location : Bangalore


Key Responsibilities:


Desired: 5yrs to 12yrs of experience in an IT environment with proficiency in ITIL methodologies and possession of ITIL certification

Exceptional verbal and written communication skills

Strong leadership abilities and experience in team management

Proactive approach to resolving P1/MIM incidents.

Exposure in Change Management, Problem Management Process.

Creative problem-solving skills

Motivated to succeed.

Track record of meeting challenging SLAs in a Technology Managed Service environment

Proficient in technical and service management terminology

Availability for 24x7 Shift system.

Handling customer calls and emails

Acting as a point of escalation for engineers and during Major Incidents

Championing corporate processes like Incident, Problem & Change management

Driving process improvements

Ensuring updated working aids

Coaching, developing, and motivating team members.

Offering training sessions as needed

Flexibility and commitment to meeting deadlines.

Delivering exceptional customer service

Collaborating effectively with internal teams

Oversight of team members and task completion during shifts

Managing time-off requests and unforeseen absences has context menu


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