Inviting Applications For International Chat roles

Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook

Genpact Inviting Freshers for International Chat+Voice (blended) support roles || Hyderabad

**Only graduates are eligible. We are not considering post-graduates for this role.

(Candidate should have provisional certificates/marksheets handy)

• Experience: Only Freshers are eligible (we are not considering post graduates/ undergraduate/pursuing candidates for these roles)
• Languages known: English
• Work Location: Hyderabad (Only work from office)
• Shifts: Flexible with any shift

** This role includes handling inbound/outbound calls and responding to customer queries.

Role & Responsibilities:

• Handle multiple chats at the same time (3+ Active Chats simultaneously)
• Respond to the customer queries & issues in timely manner
• Provide solution to the customer basis the available help articles and within the policies
• Replicate customers issue and report necessary bugs/suggestions/ideas
• Provide excellent services to the customers
• Work closely with internal departments to provide the required information/support to the customer
• Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
• Maintain a deep understanding of client process and policies\
• Upskill to enhance the knowledge time to time and offer support
• Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
• Respond to customer queries and customer's concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs

Qualifications we seek in you
Minimum qualifications

• Graduation in any discipline (except law)
• Freshers are eligible(Only pass-outs) (Candidate should have marksheets handy)
• Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.)
• Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques

Preferred pre-requisites:

• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent

Why join Genpact?

• Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.