Application Support Engineer

3 weeks ago

bangalore, India SVR Global Innovations Full time

Karnival is a customer marketing platform that focuses on elevating and leveraging current customers' experiences to improve retention and growth. In the last 4 years we have built a unified platform that seamlessly brings together various functionalities like Smart Receipts, Net Promoter Score assessments, Customer research, Surveys, and Product Reviews, Loyalty and Customer Journey Builder.



For Application support specialists at Karnival, We are looking for someone who remains highly client focused and understands the technical requirements as needed to the clients on Implementation/advancement of our product and making sure we provide high quality resolution, working closely with technical & other internal stakeholders.


Working with Karnival you will:


  • Get exposure to 160+ international brands and large enterprises spanning across USA, India, UAE, GCC, Europe & LATAM  
  • Interact with diverse teams like Marketing, Brand and Operations. 
  • Learn how to design features which complement and interacts with each other seamlessly
  • Work directly with Founders and senior management



Responsibilities


As a Application support engineer you are part of the global customer support team of Karnival working in collaboration with the clients across industries and their technical teams to investigate, troubleshoot & diagnose the technical issues as faced by the clients on a frequent basis.


Manage tickets using our ticketing system to ensure timely resolution on client’s enquiries during the complete life cycle of the clients.


As a part of the initial implementation and onboarding of clients to the Karnival’s system you are involved in assisting API integration and also to provide solutions during implementation of use cases as tailor made for each client.


As you proceed working in sync with the client and their requirements, Identify the use cases or any technical modifications that a client requires and gather requirements into detailed analyses feedback for internal stakeholders to bring in advancement in existing products that best fit the clients.


Maintain a detailed technical requirement of the client in the form of documentation and frequently connect with clients on stipulated time frames to achieve desired goals as requested by clients.




Skills & Experience : 


As an individual who will be part of a small team accounting to deliver clients from across verticals we are looking for someone who comes with high accountability & ownership skills.


A mandate experience in working for a B2B, SaaS product based company for at least one year.


Since you work closely with global clients, you should have strong communication skills both Verbal & written.


Being able to work in stressful environments as you manage a wide range of clients simultaneously and comes with good time management skills since ticket closure has to be strictly under stipulated timelines.


Good Interpersonal skills, being able to work seamlessly across different stakeholders both internal & external.


Strong technical skills and ability to break the complex technical requirement into problems/ inputs to different business units who are involved.


Hunger to learn new technologies and bring in innovative approaches to the existing problems.






Technical Skills Required : 


  • Jira / Use of any ticketing systems.
  • API testing / Postman 
  • Product Knowledge :SaaS product


Salary Offered : 4-6 LPA


  • Application Support Engineer

    17 hours ago

    bangalore, India Syngene Full time

    Job Description Syngene, established in 1993, is a leading contract research and manufacturing services organization offering drug discovery, development, and manufacturing services to global clients. Syngene’s clients are world leaders in their fields, ranging from leading global multinationals to small and medium-sized start-ups, non-profit...

  • Application Support Engineer

    4 weeks ago

    bangalore, India Laerdal Bangalore Full time

    We are seeking a dedicated Application Support Engineer with a background in product operations to join our dynamic team. The ideal candidate should possess a strong technical background, exceptional problem-solving skills.Tech Expertise:MySQL Expertise: Troubleshoot and optimize database queries, configurations, and performance issues in MySQL...

  • Application Support Engineer

    2 weeks ago

    bangalore, India Infogain Full time

    Application Support Engineer (Senior) with skills Application Support Engineer, Application Engineer for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune) Posted on: May 19, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES As a member of the Enterprise Technical Services team, a...

  • Application Support Engineer

    2 weeks ago

    bangalore, India Infogain Full time

    Application Support Engineer (Senior) with skills Application Support Engineer, Application Engineer for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune) Posted on: May 20, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES As a member of the Enterprise Technical Services team, a...

  • Application Support Engineer

    6 days ago

    bangalore, India Infogain Full time

    Application Support Engineer (Senior) with skills Application Support Engineer, Application Engineer for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune) Posted on: May 24, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES As a member of the Enterprise Technical Services team, a...

  • Application Support Engineer

    1 week ago

    bangalore, India Infogain Full time

    Application Support Engineer (Senior) with skills Application Support Engineer, Application Engineer for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune) Posted on: May 23, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES As a member of the Enterprise Technical Services team, a...

  • Application Support Engineer

    3 days ago

    bangalore, India Infogain Full time

    Application Support Engineer (Senior) with skills Application Support Engineer, Application Engineer for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune) Posted on: May 26, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES As a member of the Enterprise Technical Services team, a...

  • Application Support Engineer

    2 days ago

    bangalore, India Infogain Full time

    Application Support Engineer (Senior) with skills Application Support Engineer, Application Engineer for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune) Posted on: May 28, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES As a member of the Enterprise Technical Services team, a...

  • Application Support Engineer

    19 hours ago

    bangalore, India Infogain Full time

    Application Support Engineer (Senior) with skills Application Support Engineer, Application Engineer for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune) Posted on: May 30, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES As a member of the Enterprise Technical Services team, a...

  • Application Support Engineer

    4 weeks ago

    bangalore, India Laerdal Bangalore Full time

    We are seeking a dedicated Application Support Engineer with a background in product operations to join our dynamic team. The ideal candidate should possess a strong technical background, exceptional problem-solving skills. Tech Expertise: MySQL Expertise: Troubleshoot and optimize database queries, configurations, and performance issues in MySQL...

  • Application Support Lead Engineer

    17 hours ago

    bangalore, India Syngene Full time

    Job Description Syngene, established in 1993, is a leading contract research and manufacturing services organization offering drug discovery, development, and manufacturing services to global clients. Syngene’s clients are world leaders in their fields, ranging from leading global multinationals to small and medium-sized start-ups, non-profit...

  • Application Support Engineer

    1 week ago

    bangalore, India Infogain Full time

    Application Support Engineer (Lead) with skills Application Support Engineer, Application Engineer for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune) Posted on: May 22, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES Job Responsibilities: The Support Specialist will be...

  • Java Application Support Engineer

    3 weeks ago

    Bangalore, India Yitro business consultants Full time

    JAVA APPLICATION SUPPORT ENGINEER EXP : 3-6 yearsLocation : Bangalore - Work from OfficeQualification & Experience : - Experience in Application support- production support, Preferred L3 support in Java related applications- Good in coding and debugging in Java.- Hands on experience in Unix environment - should be good in Linux and shell scripting- Able to...

  • IT Application Support Engineer

    5 days ago

    bangalore, India Gallagher Full time

    Overview To provide technical software support and server administration to internal business functions in Gallagher Re, minimizing the adverse impact of incidents and problems and preventing reoccurrence of incidents. Work closely with business and technical associates to ensure that value is provided through effective and efficient support of systems....

  • IT Application Support Engineer

    2 months ago

    bangalore, India Corporate Resources Full time

    Job Description The Role As an IT Application Support Engineer you will be part of a team supporting the business by maintaining the software applications and related hardware; in particular, those computer systems related to sample testing, clinical trial management through to reporting In this role,...

  • Lead Application Support Engineer

    5 days ago

    bangalore, India Tekion Full time

    At Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting edge technology and powered by Big Data, Machine Learning (ML)/ AI and Internet...

  • Application Support Engineer I

    5 days ago

    bangalore, India Tekion Full time

    At Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting edge technology and powered by Big Data, Machine Learning (ML)/ AI and Internet...

  • Application Engineer

    3 weeks ago

    bangalore, India Sisco Jobs Full time

    Job Description : Application Engineer Location : Tamil Nadu, Bangalore Position Overview: We are seeking a motivated and dynamic Application Engineer to join our team in Bangalore. As an Application Engineer, you will play a pivotal role in ensuring the successful installation, testing, servicing, and customer support for our IGBT-based Power...

  • Application Support Engineer

    3 weeks ago

    bangalore, India Applied Materials Full time

    About Applied Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible the...

  • Application Support Engineer

    2 months ago

    Bangalore, India Allegis Group Full time

    Position Summary :- Support Engineer is responsible for supporting users of IT applications, responding to their requests and resolving incidents. - He/she plays a pivotal role between Business and all other IT roles on Run related topics. - He/she follows Run process standards and recommendations shared by Support Leader and contributes to their...