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Systems Engineer Lvl. 3
2 months ago
Job description
Job Title: Systems Engineer L3
Duration: 1 Year Contract with an option to go Permanent
Location: India, Hyderabad
Type: Type: Hybrid (2-3 days/week on-site)
Job Overview:
Our team is Looking for Engineers with proven technical skills. This is a very hands-on role., assist with technology requirements, actively remove obstacles, this individual will play a critical role in ensuring the stability, security, and efficiency of our endpoint management systems.
Responsibilities:
- Proven experience as an Intune Administrator, managing enterprise-level environments.
- Major role includes providing Solutions, Implementation, configuration and troubleshooting of various platforms. (Android & iOS)
- Familiarity with Microsoft Endpoint Manager, including integration with Azure Active Directory and Microsoft 365.
- Understanding of SSO and MFA technologies for SaaS applications.
- Good understanding in Intune Reports & Endpoint analytics and Microsoft Defender
- Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Application onboarding, provisioning & deployment via Intune platform. Good knowledge of application packaging and MSI technologies.
- Excellent troubleshooting skills and the ability to analyze complex technical issues.
- Provide advice, both reactively and pro-actively, to customers, projects and colleagues. Coordinate project activities across customers, vendors and teams (Cloud, Server, Network etc.).
- Handles escalation calls, escalated by L1\L2 team.
Requirements:
- Minimum 8 to 10 years of industry experience in technical support role supporting MS Intune. Mnium 5-6 years of Intune support experience.
- Experience with design and implementation of MS Intune infrastructure
- Experience working with security teams to plan and implement security/device management policies.
- Expertise with troubleshooting MS Intune related issues.
Required Skills:
- 8+years' experience in Intune with an excellent track record of delivering high quality services.
- Bachelor's degree in computer science
- Extensive experience working on complex platforms and systems deployed both on premises and in the cloud.
- Well versed with Intune management platform
- Sound knowledge of device management and related technologies.
- Administration of IOS, Android, Device Management systems and other infrastructure systems.
- Maintenance and communication of existing, new, and evolving support practices, knowledge base articles and documentation
- Identifying and implementing process improvements
- Resolves escalations from the IT Service Desk and other IT support teams
- Fully participate on the assigned committee team from the start of the support development phase until the final score setting.
- Add richness to the content by offering first-hand field knowledge that can be shared with others to improve knowledge on automation.
- Meet all agreed upon turnaround times for deliverables and deliverable reviews
