Center AM/Manager

4 weeks ago


mumbai, India Smaaash Entertainment Pvt. Ltd. Full time

Job Location: Lower Parel - Kamla Mills


Job Overview


We are looking for a highly skilled and experienced Center AM/Manager to join our team at Smaaash Entertainment Pvt. Ltd. in Mumbai Lower Parel, Maharashtra, India. As the Center AM/Manager, you will be responsible for overseeing the overall operations of our flagship center, ensuring a seamless and exceptional customer experience. This is a full-time position and requires a minimum of 7 to 10 years of experience in a similar role.


Qualifications and Skills


  • Minimum of 7 to 10 years of experience in a Retail role
  • Proven track record of managing and leading teams at center for managing day to day issues
  • Strong knowledge of retail operations and Retail sales operations
  • Experience in implementing Retail marketing strategies
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced and dynamic environment
  • Strong analytical and problem-solving skills
  • Attention to detail and ability to multitask
  • Proficient in MS Office and data analysis tools
  • Control statutory and stock management


Roles and Responsibilities


  • Manage and oversee the day-to-day operations of our flagship center for Gaming and Hospitality
  • Ensure a seamless and exceptional customer experience at all times
  • Supervise and train center staff to deliver outstanding customer service
  • Develop and monitor operational budgets for the center
  • Implement strategies to drive sales and achieve revenue targets
  • Collaborate with the marketing team internal and external to execute promotional activities
  • Maintain a thorough understanding of the company's products and services
  • Monitor competitor activities and recommend competitive strategies
  • Implement and enforce company policies and procedures
  • Ensure compliance with health, safety, and sanitation standards
  • Handle customer complaints and resolve issues promptly
  • Prepare and submit regular reports on center performance
  • Stay updated with industry trends and best practices






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