Duty Manager

1 week ago

tamil nadu, India The Raintree Hotels Full time
Greets the VIP guests of the hotel. As directed by the Front Office Manager, Performs special services for VIP Guests.
Assists in VIP’s arrival and departure in the absence of guest relation officers.
Checks cleanliness of lobby and public areas, lights, and as well as front office staff in proper and orderly appearance and behaviour.
Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Relation Officers or the guests.
Assists in sending guest messages or faxes.
Gives the instructions to the Night Reception , during the high occupancy periods, regarding walk-in guests and release rooms blocked because of no-shows
Assists in handling room lock problems.
Prepares and checks for VIP’s arrival and escorts guests to rooms.
Coordinates with all departments concerned to maintain Front Office functions properly.
Operates the front office computer system to assist front office attendants.
Checks group department, fit and ensures switchboard makes appropriate wake-up calls.
Handles guest complaints and other related problems and reports on the Assistant Manager’s logbook.
Assists reception, business centre, cashier, concierge, and bell captain during they are busy.
Answers guests’ inquiries, handles complaints, and attends to the needs of the guests.
Approves and signs for allowances, rebates, etc., as required by Front Office Cashier .
Authorises charges to be made for late departures and/or compliments on them.
Promotes and maintains good public relations.
Motivates and maintains good staff relations.
Maintains and is guided by hotel policy on credit/lost and found hotel guest’s properties.
Education:
Graduates with bachelor’s degree and/or diploma in hotel management.
Experience:
Minimum of two years of experience in a similar position. Should be familiar with basic computer skills and previous experience in using Hotel management software, Telephone Switchboard

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