Outlet Manager

7 days ago


Bengaluru, India MASTI HEALTH AND BEAUTY PRIVATE LIMITED Full time
Company Overview

MASTI HEALTH AND BEAUTY PRIVATE LIMITED is the parent company of Ode Spa, India's leading spa chain operating across 15 cities. With over 500+ staff and catering to over 1500 customers every day, Ode Spa is well poised to take the Indian wellness industry by storm.

Job Overview

The Outlet Manager will be responsible for managing the operations of our spa outlets in Bengaluru, Karnataka, India. This includes overseeing the daily activities, ensuring excellent customer service, managing the staff, and maximizing sales and profitability. The ideal candidate should have 1 to 3 years of experience in a similar role.

Qualifications and Skills

1 to 3 years of experience as any retail Outlet Manager or a similar roleProven track record of achieving sales targets and profitabilityStrong leadership and management skillsExcellent customer service and communication skillsAbility to train and motivate a teamKnowledge of spa treatments and wellness industry trendsAbility to handle customer complaints and resolve issuesAttention to detail and strong organizational skillsProficiency in Microsoft Office and basic computer skills

Roles and Responsibilities

Manage the overall operations of the spa outletsEnsure excellent customer service and satisfactionSupervise and train the staff to deliver high-quality servicesMonitor and analyze sales and revenue performanceImplement sales and marketing strategies to drive business growthMaintain high standards of hygiene and cleanlinessHandle customer complaints and resolve issues promptlyManage inventory and suppliesPrepare reports on outlet performanceCollaborate with the management team to develop and implement policies and procedures


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